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I have had support respond immediately to any problems that I have had. Thanks for the good support.
Jena has helped me a lot of setting up this app. It's a really great and well-thought-out app with many features and adjustability. If I have any issues, I can contact them, and it'll be fixed in no time. I was looking for a B2B App for a long time and finally found one that fit my requirements.
Thank you so much for the 5-star rating!
We are so glad to hear that our agent has been helping you set up the app and that you found it to be well-thought-out and with great features. We also appreciate your appreciation for our customer service
We're really glad we were able to meet your requirements!
Joy is always beneficial, she helped us with custom settings and explained the app in all detail to us. We are delighted with her help and the team. Tanks!
Thank you so much for your 5-Star rating!
We are delighted to hear that the agent was able to provide you with custom settings and explain the app in detail. We strive to always ensure our customers have the best experience possible; it's great to hear that from you.
Thanks again!
Great experience with them. I DEFINETELY recomand them. Easy solve every problem and they ask and give you answers to every question. 5* services
Thank you so much for your 5 star rating! We are delighted that you had a great experience with us and that you recommend us so highly. We value your feedback and look forward to continuing to deliver you the best service.
Really good app, with an easy to use back end. I would like to underline the quality of their support. Stellar support from A to Z, quick to reply and help you through every issue, goes beyond expectation
We have a very complex wholesale solution need and this app with conjunction of the other apps from BSS commerce works perfectly, couldn't be more happy with the customer experience and the app itself. Jennie P. and the tech support have been there to handle all my questions.
Thank you so much for your 5 star rating and kind words!
We are honored you are having a great customer experience with our app and that our tech support is meeting all your needs.
We appreciate you taking the time to provide your feedback.
I have used the B2B/Wholesale Solution tool and found it very useful for our needs. The customer service has surprised me for the better. A pleasure to work with you.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
The app works as intended so far. I asked for some tweaks about the business form and customer service agent Joy Nguyen and devs Hoang Van Luan and Hoang Van Tien quickly fixed my issue. I hope they will be still the same in the future in terms of helping their customers regarding different issues with the app.
Thank you for your 5 star rating! We are so glad to hear about your positive experience with the App and are very appreciative of the quick responses from Joy Nguyen and the devs Hoang Van Luan and Hoang Van Tien. We strive to maintain the same high level of customer service in the future. Thank you for your kind words!
I wouldn’t normally write reviews, they always feel a bit ‘forced’ if you know what I mean, but I to say a huge thank you to Joy Nguyen – our BSS support agent - and Le Trung Dong – the wizard of Development in the BSS team. The app is quite intuitive, but we did have some issues with our registration login page and customising the pricing on our product pages. We were quite hesitant to continue with the app at first, as we thought that if we engaged the BSS expert service that there would be some exorbitant extra fee for our specific requirements. However, it is utterly amazing that when I contacted them on Live Chat, they said that they will check what the issue is, delving deep to understand, and then wow, amazingly they knew exactly what our problem was and the best way for our business to solve it. Plus, they did all this for FREE for us! With detailed explanation of what code was required and where, and answered any additional questions we had confidently and clearly. Joy really lives up to her name, and absolute joy to work with, she is helpful, friendly and was dedicated to solving our issues. Dev Trung Dong is hard-working and really, really good at coding, so he solves the issue with some small added code as well as some notes for us about the page builder. I really love their service! Also, we had some issues with installation of Custom Pricing (CP) and inclusive / exclusive VAT price display, but I felt completely relieved of any concern, as they always helped us to check the installation. They also helped to make the integration work well with another third-party app. No matter what issues that may arise, they will try their very best to find another work around. They are so diligent, and their support service is outstanding! I recommend you have a try of this app and whenever you have any issue, just feel free to contact them and give them the detailed request. Then they will check your case and revert to you with the detailed answer. The app may be difficult for a novice to install the code, but don't worry because BSS dev team will absolutely help you with the installation for free. The support service is free, but it is amazing! We love it and we will definitely use them again and keep an eye out for any other apps you might be bringing out!
TLDR: These guys are good!!
Thank you so much for your generous 5-star rating! We are delighted to hear that Joy, Trung, and their team have provided you with an outstanding service. We are humbled that you are so pleased with the support. It is our pleasure to know we have met and exceeded your expectations. We value your trust in us and thank you for your kind words.
Incredible support from the team to help us bring our concept to life. The app offers a lot of great features to help customize to your stores needs and there support helps make sure everything runs smoothly!
Highly recommend.
Thank you for your 5 star rating!
We really appreciate it. We are delighted to hear that our team has been able to provide you with excellent support and that you love the many features that our app offers. We thank you for your valuable feedback and hope to continue to exceed your expectations in the future.