BSS B2B Wholesale Solution
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Great Support loved the app
Professional tool!
Thanks so much for the 5-star rating! We’re glad you see the app as a professional tool — we’ll keep making it even better for you.
It's a pleasure working with them, they think along proactively and always come up with effective solutions.
we recently started using thi app, and we are very impressed!
User-Friendly: The interface is intuitive and easy to navigate.
Great Features: It has everything I need for managing B2B transactions efficiently.
Responsive Support: Customer service is quick and helpful.
Thank you so much for your kind words! We're thrilled to hear that your first experience with the app has been a great one.
It’s fantastic to know the interface, features, and support are all hitting the mark for your B2B needs. We're here anytime you need a hand – and excited to keep supporting your growth!
App works just how we needed it to. The team has been SUPER helpful in setting it up and making sure all our concerns are addressed and set up the way we want it to.
Very useful tool, recommend !
Thank you so much for the wonderful feedback! We’re thrilled to hear the app is working just the way you needed and that our team could help set everything up exactly how you wanted.
We truly appreciate the recommendation—always here if you need anything else! 😊
The App is very nice! But the Support is even better! Very fast responding! Casey and Joy helped me out to solve some bugs in the code i made and also custom coded some things i needed. I can really recommend this app and much more the support! Other App owners can take a look at them, how a real good support should work! Many thanks! :)
Thank you so much for the awesome review! We're glad you’re enjoying the app – and even happier to hear that our support team was able to jump in and help out quickly.
Your recommendation means a lot to us! We'll be sure to share your kind words with the team – they’ll love it. Always here if you need anything else! 😊
The app is very complex and unfortunately quite confusing to navigate. The user interface lacks clarity, making it difficult to find specific features or settings without spending a considerable amount of time exploring. This steep learning curve may be frustrating, especially for users who expect a more intuitive experience.
While the support team is generally friendly and tries to be helpful, they often seem to lack the necessary knowledge to resolve even basic issues, particularly when it comes to more advanced questions about the app or Shopify in general. Communication can also be challenging, as their English skills are sometimes limited, leading to misunderstandings or incomplete answers.
Hi there,
We're truly sorry for the confusion and initial miscommunication you experienced.
We completely understand how frustrating it can be when the app doesn't feel intuitive, and we sincerely apologize for falling short of your expectations.
That said, our team has been actively working to resolve your concerns and has implemented a custom solution directly on your draft theme to better match your needs. We’d really appreciate it if you could review the changes and let us know your feedback when you have a chance.
Once again, we’re sorry for the trouble. Delivering a smooth experience and helping you succeed is always our top priority. Thank you for your honest feedback – it truly helps us improve.
The support for this plugin is fantastic. A solution is always found and you always get a quick response. Customised conditions and rules make it so easy to use. Shipping costs can be assigned per customer group. We chose this plugin mainly because of the customised prices. The customer management is easy to configure. We are currently in the process of integrating BSS B2B Solutions into our shop and are very satisfied.
Thank you so much for the thoughtful feedback! We're thrilled to hear you're finding the app flexible and easy to configure for your B2B setup.
It’s great to know that the customized pricing and shipping features are working well for your store – and we're especially glad our support team could be there whenever needed.
We’re excited to keep supporting your integration journey – and always here if you need anything along the way!
BSS Solution has been a fantastic app to work with! It has a wide variety of applications - all seeming to be practical solutions and not just fluff. The customer support has been great, and they were able to help me customize as I needed.
Selina and Jonas are spectacular at what they do! Selina reached out to me outside of her normal business hours to try and assess my situation and offer her help. While I unfortunately couldn’t respond in a timely manner, she sent me instructions on how to resolve my issue. Soon after, once back in regular hours, Jonas followed up to ensure I got the assistance I needed. They were both very friendly and helpful, ensuring I knew the process to resolve my issue and offered their support should I need more assistance. Jonas responded to my emails incredibly quickly and my issue was resolved in no time! They worked as a very strong team and I had no issues working with two people. I didn’t need to repeat myself or go through any steps multiple times. Tremendous service and they made everything so easy!!
Thank you Selina and Jonas!
Wow – thank you so much for the amazing feedback! We’re beyond happy to hear that our support team was able to support you so quickly and seamlessly.
Your kind words mean a lot to the whole team – and we’re thrilled the process felt smooth and easy for you. Tremendous service is exactly what we strive for, and it's great to know it made a difference.
Thanks again for your trust – we’re always here if you need anything!