BSS B2B Wholesale Pricing
达到我们在性能、设计和集成方面的最高标准。 详细了解 在新窗口中打开
评论 (1,061)
优化
-
按评分
Echt jammer wnat het lijkt mooi software, maar de installatie werkt niet gelijk. De klantenservice houd je aan het lijntje en werkt niet mee.
Hi dear,
We’re truly sorry for your experience. This is not the experience we aim to deliver, and we completely understand how disappointing it must have been for you.
We have taken a careful look back at your case with our team and are retraining internally to make sure this does not happen again. Your feedback is very important to us, and we are taking it seriously to improve our service.
We are continuing to follow up with you via email to make sure everything is fully resolved. At the same time, we have assigned a more experienced supporter to your case so you can receive better and smoother assistance moving forward.
We truly hope to have a chance to support you again and turn this experience into a better one.
Thank you again for your patience and understanding!
I had given this app 5 stars for having so many different functions. Unfortunately, the app is too invasive to the theme's code and any small change can break your website. I followed the team's instructions step by step to remove one of their functions safely, resulting in 404 pages when you clicked on any link or product. They apologised and fixed the issue first thing in the morning, but the result unfortunately is sloppy and my theme not as polished as it used to be and cannot be fixed through the editor. They take the liberty to change the appearance of certain aspects of the website to fix the issues at hand which I do not like.
EDIT: Currently paying around 950 EUR yearly and any issue that comes up due to app updates is solved extremely slowly by contacting the team . Only get small steps towards the solution each day and then communication stops. Was having a hard time communicating as I got answers not relevant to my issue, only to realise the "expert" used AI to reply. Will be switching to Wordpress and Wholesale Suite which costs 99USD yearly for the same function, tried and tested.
Hi there,
This is Mida, Product Leader of BSS B2B Solution.
First of all, thank you for taking the time to share your experience. I’m truly sorry for the frustration this situation has caused.
I’ve reviewed the full conversation, and I can confirm that the issue related to the form installation was resolved around 13 hours ago. It would mean a lot to us if you could take a moment to check your store and see if everything is now working as expected.
While we clearly fell short of your expectations this time, your feedback is incredibly valuable—it helps us learn and improve. Please know that we are committed to delivering the highest level of service and support possible.
Looking forward to hearing you soon at support-sbc@bsscommerce.com or via our Live Chat from the app!
I unistalled the app but it keeps charging me
Gut gedachte App! Wir haben uns über die Ansicht und die Einstellungsmöglichkeiten der App sehr gefreut, aber leider ist sie nicht funktionsfähig mit Sendcloud.
Thank you so much for sharing your experience with us. We truly appreciate your feedback as it helps us learn and improve, so we can better serve our customers in the future.
We are grateful for your kind words about the app’s appearance and settings. At the same time, we are very sorry that the app did not meet your expectations because it is not compatible with Sendcloud, the shipping software you use. We completely understand how frustrating this must be for you, and we want to do everything we can to help.
Our app is designed as a full B2B suite focused on customer groups and custom pricing, and shipping integrations are not currently part of the standard setup. That said, we would love to understand your needs in more detail and explore possible solutions. Could we schedule a call to discuss your requirements more clearly? We are fully committed to investigating your issue and finding a way to make the app work better for you.
We really value your experience and the opportunity to make things right. We hope to hear from you soon so we can support you in the best way possible.
Thank you again!
Die app funktioniert nur schlecht und nur auf einigen themes. Die Hilfe ist gleich null. Man muss Tagelang auf eine Antwort warten. Nicht zu empfehlen
We are very sorry to hear about your experience and completely understand your frustration. This is definitely not the experience we want our users to have, and we appreciate you taking the time to share your feedback.
We take reliability and support seriously, and we would love the opportunity to help resolve the issues you’ve encountered. Could we schedule a call to better understand your setup and the themes you are using? Our team is committed to investigating thoroughly and finding a solution that works for you.
Thank you again for your honest feedback. We genuinely value your experience and the opportunity to make things right.
Hope to hear from you soon!
The pricing structure of this app forces you to pay for the highest tier just to get all of the most basic features you should have for B2B. The ability to provide customers with tax exempt status is basic in B2B but you cannot offer that unless you are on the highest paid plan.
Hopefully the devs see this review and adjust things, but based on the other reviews, it does not appear they will make any adjustments to the pricing tiers.
Hi there,
Thank you so much for taking the time to share your feedback.
I'm Mida, Team Leader from BSS Commerce. First of all, we’re truly sorry to hear that our pricing structure didn’t meet your expectations. We completely understand that features like tax-exempt status are essential for B2B businesses.
Just to share a bit of context — implementing the Tax Exemption feature involves ongoing costs on our end, particularly for integrating and maintaining third-party APIs that validate VAT numbers across different regions, especially for EU and other international compliance standards. That’s why this feature is currently included in our higher-tier plans.
That said, we truly value your input and understand how pricing can be a deal-breaker. While we haven’t had the chance to assist you yet, we’d really appreciate an opportunity to learn more about your needs and explore if there’s a better way we can support you.
If you’re open to it, please feel free to reach out to us at support-sbc@bsscommerce.com. We're happy to discuss in more detail and possibly find a better fit for your use case.
We genuinely hope you might consider revising your 1-star review — it means a lot to a small but passionate team like ours. Either way, thank you again for the constructive feedback — it's helping us shape the future of our app.
Our store isn't compatible with the app and they weren't willing to help us unless we uninstalled other apps we currently use (we are unable to uninstall those apps). We paid $50 for the app, had it less than 24 hours, and they refused to refund us. We really wanted to work with the development team to make this app work for us, but it is unfortunate they were not willing to issue a refund.
Terrible app, it is very complicated to set up and the support team took a long time to respond. If you use a custom theme, you need a special developer to implement the functions of the app. There is also no way to NOT charge a wholesale customer the VAT fee. When you apply a % discount for a customer across different markets, you need to manually enter a custom pricing for each product price, because the app is not able to automatically calculate the discounted price without the VAT %. We have wasted so many days trying to fix this and get this to work, all to no avail. You are much better off handling the orders manually or try out another app.
Hi there,
My name is Mida, Team Leader at BSS Commerce.
I’m truly sorry to hear about your recent experience with our app, and I completely understand your frustration. We strive to provide the best possible service, but it seems we fell short in this case.
Many Shopify themes can sometimes cause conflicts with third-party apps, and we would be more than happy to offer free support to resolve any issues you encountered.
Regarding the custom pricing configuration and VAT fee deduction, I acknowledge that this can be a bit complex. I sincerely apologize that one of our agents wasn’t able to guide you through the process as thoroughly as you needed.
We would really appreciate the opportunity to make things right and help improve your experience. Please don’t hesitate to reach out at support-sbc@bsscommerce.com, and we’ll do everything we can to assist you further.
Thank you for your understanding, and we hope to hear from you soon!
Downloaded the app for the 14 day free trial and the app won't even let me use any of the features unless I pay for the services. How am I supposed to know if I like it, if I can't even set anything up such as wholesale forms, wholesale pricing, etc. Uninstalled after using for only about 15 minutes.
Installed the app. Went to enable it and is showed all our retail price listings to the public as WHOLESALE prices. Imagine all our customers getting products at wholesale prices. Complained to support, They were helpful but did not solve problems. Wanted a refund for the huge cost in lost revenue, They said no, so we uninstalled the app and it crashed our site . Froze the Check out cart and paralized sales for 6 hours. What a joke. You guys should not be selling this rubbish. You have cost us thousands in lost revenue.
Hi there, this is Jonas from BSS Commerce. So sorry for the inconvenience that you faced.
I've double-checked the conversation you had with one of our agents and it seems like she has shown you the cause of the issue already.
Our dev said that the actual issue was caused by the theme, not our app. We have removed our app code from your site yesterday and also helped you fix the issue with the theme.
Hopefully, you can double-check one more time on your end and revise your experience. Thank you so much!
