BSS B2B Wholesale Solution
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Support is Great BUT - We run into many issues, instability, inconsistencies and we needed to reach out to the support team to resolve many issues. However, their support team was prompt and did eventually resolve all of our issues - I was impressed with their commitment to resolving issues and making the product work. But I am not impressed with how hard it is to make this product work out-of-the-box (This may have been because we used product variants).
Shoutout to Louis from CS for dedicated efforts to resolve our issues 10/10. But unfortunately the overall experience was cumbersome.
If you need something changed or fixed with BSS B2B, absolutely reach out to their Support team; Notably if you find prices taking a long time to load - their support team can assist with this.
Thank you so much for your honest feedback and for recognizing our support team — especially Louis! He’ll be thrilled to hear your kind words.
We truly understand your frustration about the setup experience and instability, and we’re sorry that it took multiple steps to get everything running smoothly. Your comments are extremely valuable and help us improve the product stability, especially around product variants.
Our team is already working on simplifying the setup and enhancing performance for more stable out-of-the-box experiences. We really appreciate your patience and for giving us the opportunity to support you throughout the process.
Ich bin sehr zufrieden mit der App und dem daran angebundenen Support. In unserem von Shopify genutzten Theme, mussten sehr viele Anpassungen vorgenommen werden, die BSS alle nach und nach umsetzen konnte. Die Kommunikation war bestens. Die App ist im B2B-Bereich sehr gut und hilft uns dabei das im Webshop abzubilden, was Shopify im Standard leider nicht zur Verfügung stellt bzw. gar nicht im Funktionsumfang beinhaltet. Wir sind in der Lage, kundenabhängige und somit kundenindividuelle Preise, Preisstaffeln sowie Nettopreise und die daran gebundenen Grundpreise korrekt zu zeigen als auch eine B2B-Registrierung vorzunehmen, so dass Kunden erst nach Prüfung und Freischaltung als B2B-Kunde bestellen können. Wer mit Shopify einen B2B-Shop realisieren möchte, ist mit dieser APP bestens beraten. Vielen Dank an das gesamte BSS-Team (ganz besonderen Dank an Jonas, der mein Hauptansprechpartner in der gesamten Projektphase war).
Die app funktioniert nur schlecht und nur auf einigen themes. Die Hilfe ist gleich null. Man muss Tagelang auf eine Antwort warten. Nicht zu empfehlen
We are very sorry to hear about your experience and completely understand your frustration. This is definitely not the experience we want our users to have, and we appreciate you taking the time to share your feedback.
We take reliability and support seriously, and we would love the opportunity to help resolve the issues you’ve encountered. Could we schedule a call to better understand your setup and the themes you are using? Our team is committed to investigating thoroughly and finding a solution that works for you.
Thank you again for your honest feedback. We genuinely value your experience and the opportunity to make things right.
Hope to hear from you soon!
stable app that works really well, though it's rather expensive.
The support always comes through and is really helpful. Louis always tried helping me out in the best way possible
Thank you so much for your kind words and for sharing your experience! We are thrilled to hear that the app has been working well for you and that our support, especially Louis, has been helpful.
We truly appreciate your feedback and your trust in us. Your support motivates us to keep improving and providing the best experience possible.
Thanks again for taking the time to share your thoughts!
Bss works especially well, Customer service have been very helpfull in helping personalize my B2B website, A very special thing that not all other company do is that they had doublecheck to make sure there is no issue. A special mention to customer service who is very helpfull. Special shouout to Lux!
Thank you so much for your kind words. We are thrilled to hear that BSS is working well for you. Lux and the rest of our customer service team will be delighted to hear your special mention as they always appreciate feedback like this.
We truly appreciate your support and recommendation!
Misleading Sales and Poor Customer Experience
I’ve wasted over 2 hours discussing a plan that was misrepresented from the start.
I was clearly told the feature I needed was available on the $50/month plan, only to find out later that it’s actually locked behind the $100 plan. When I pointed this out, the support offered a “20% discount” on the higher plan — effectively trying to upsell me to 70 CHF/month instead of honoring what was initially offered.
This kind of bait-and-switch pricing may work elsewhere, but it’s unacceptable in Switzerland, especially in B2B relations. I explained in detail what I needed before subscribing, yet was met with generic scripted replies and even an emoji at the end of a “sorry” message after wasting my time.
Unprofessional, misleading, and inconsiderate of clients’ time.
If transparency and business integrity matter to you — look elsewhere.
Hi Zermatt Kaffee ®
We sincerely apologize for the frustration and confusion this situation caused. We understand how disappointing it must have been to spend significant time trying to obtain accurate information.
Integrity and transparency are core values for us, and we never intended to mislead or upsell. The misunderstanding came from miscommunication and a gap in our team’s knowledge, and we are taking immediate steps to retrain our staff to prevent this from happening again.
We have already reached out via email to resolve the issue and sincerely hope to have the opportunity to make things right. Your feedback is extremely valuable to us and helps improve our service.
We genuinely appreciate your patience and the opportunity to regain your trust. Thanks so much!
The app allowed us to easily activate B2B sales, enabling specific pricing for each product variant. The support team is efficient and always available to help you achieve your goals.
Thank you for the 5-star review! We’re thrilled the app made activating B2B sales and variant-specific pricing simple for you. Our support team will be so happy to hear your kind words — always here to help you reach your goals!
This team offers great support. We had a few issues which needed custom integration into our theme and they've been helpful throughout the entire process to get it working. It takes some back and forth due to the time zone difference, but they've made the Net Terms and Tax calculation work on wholesale orders that I haven't found on other apps. Thanks
We’ve been using the BSS B2B Solution App to build and customize our wholesale system on Shopify, and it has been an excellent experience. The app is highly capable and flexible — allowing us to set up everything from custom registration forms and pricing rules to shipping conditions and account approval flows.
A huge thank you to Hill and Kellie, who have been incredibly responsive and supportive throughout the entire integration process. They went above and beyond to help us fine-tune our setup, troubleshoot issues, and even customize certain elements to better fit our business.
Their professionalism, patience, and dedication truly stand out. I highly recommend this app for anyone looking to streamline or expand their B2B operations on Shopify.
We've tested many B2B apps and this one had most of what we needed. The setup and settings are easy + the support (thanks Hill!) is awesome - fast and they helped us make changes to the code to ensure the app works for our specific needs / market.