BSS: B2B/Wholesale Solution , 677 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive features that streamline wholesale operations, including custom pricing, quantity breaks, and B2B registration. They value the ability to differentiate between B2B and B2C customers with special pricing. The support team is frequently praised for their exceptional customer service and technical expertise. The app is recommended for its reliable functionality and significant business value.
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Perfect support, we only need a small part of this plugin and for this reason its little bit more pricey. But I have not found an alternative, so Im giving 5 stars
Thank you so much for your 5 star rating!
We are delighted to hear that you find our plugin to be of great support, and that it is worth the higher price than alternatives you may have looked at. We are so grateful for your support and recognition.
Great team always there to help when needed
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Incredible support from the team to help us bring our concept to life. The app offers a lot of great features to help customize to your stores needs and there support helps make sure everything runs smoothly!
Highly recommend.
Thank you for your 5 star rating!
We really appreciate it. We are delighted to hear that our team has been able to provide you with excellent support and that you love the many features that our app offers. We thank you for your valuable feedback and hope to continue to exceed your expectations in the future.
First class support, always there to answer your questions and fix whatever problems that may show up
This App has been perfect for our business needs and we have found the service support to be exceptional.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
This app is great and has many smart tools.
June from the support team helped me with all my questions.
I can recommend this app to anyone who wants helpful support and a very comprehensive app.
Thank you so much for your 5-star rating!
We are so pleased to hear how much you appreciate the smart tools and comprehensive app. It is wonderful to hear that our support agent was so helpful and accommodating.
We really appreciate your recommendation!
I have had support respond immediately to any problems that I have had. Thanks for the good support.
I was able to easily set up a wholesale order form with a little help from customer service. They were responsive and it is all working exactly as I would like!
Thank you so much for your 5 star rating!
We are thrilled that our customer service team was able to provide you with the help needed to easily set up your wholesale order form. We appreciate that you found them to be responsive and that everything is working as you expected.
Jennie is very helpful. I appreciate the timely and effective response from the support team. Overall, I highly recommend this app to anyone looking for reliable support.
[UPDATE] While B2B has obviously taken great strides to address my previously reported issues, they are still missing the mark, especially regarding communication. B2B has begun sending out weekly updates to note the changes ALREADY made within the past week, but unfortunately all communication is still reactive, rather than proactive and there is no acknowledgement of basic change management practices. Ideally, we would love to be notified before new enhancements are put in production and given the chance to test with a test environment or at least update our own code to match. Instead, we are notified after-the-fact and in such general terms that we don’t always know the exact changes that were made. For example, there was a recent update to the API response received upon failure to update a price rule. The layout of the JSON response was so different from the previous responses that our process posting the updates could no longer recognize failures. This change resulted in hundreds of price rule updates failing without retries or notifications. End result: our catalog pricing is completely off and must be diffed back in. This has resulted in the lost of not only orders, but a partnership that was under discussion. All things considered, I am rather surprised that this is such a highly-recommended solution in the Shopify App store.
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On the surface, it looks like a really good tool, but our experience has not been stellar. In the end, better communication and follow up would be a very helpful.
Here is a rundown on the issues we have/are encountering:
- The B2B/Wholesale team updates the app with no advanced notice and no release notes. Which wouldn’t be a big problem except that recently most updates have included changes that break the solution. This has resulted in a wide range of issues including - but not limited to - inaccurate pricing, inconsistent pricing, no pricing, and in the most recent incident – selling all items on the site for $5 each. Without advance notice we cannot even plan to test or be on alert for potential issues, which leaves us at the mercy of the customer reporting issues.
- Additionally app updates have – more than once – overwritten our custom code in various places on the site, resulting in inaccurate/incomplete information displayed to the customer. We have had to rollback or modify their changes several times to correct introduced bugs.
- We have two outstanding issues at present where:
o Liquid code contains multiple price rules for same item (only one rule defined) – customers may see either price (seems to be selected at random)
o In rare circumstances, the prices displayed to customer change when either added to the cart, or during the checkout process.
- Updates have been pushed to the API without warning and without documentation which changed how the API responds to calls, resulting – in one instance – in the creation of thousands of duplicate price records. The API online documentation has still not been updated to reflect these changes, though we did get them to rollback (or at least change again) the issue that caused the duplicate price records.
- We have submitted many tickets to customer support. While we have had great support on some tickets, others have been very poorly handled – in one instance our ticket was merged with a ticket from an entirely different customer and we started getting copied on that customer’s ticket updates, and we believe they were receiving our updates on the same issue including screenshots and documentation. In another instance our ticket was “merged with another ticket” and we never received another update; those updates are probably going to someone else.
Overall, need better release testing, communciation and overall process control while improving helpdesk ticket management and follow up.
We are so sorry for all the inconveniences that you faced with our app so far.
Our team has been optimizing the app as well as our system so that you won't face theses kind of issues again. Also, our agent is now working along with you via our ticket system to resolve all issues you've mentioned.
Again, kindly accept our apologize for these all. We will try our a best to revise your experience with our app and our team.