Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive features that cater to both B2B and B2C operations, including custom pricing, registration forms, and varying tax and shipping rules. They praise its user-friendly interface, seamless Shopify integration, and compatibility with other apps. The support team is highly commended for their exceptional service and technical expertise. Merchants find the app crucial in streamlining wholesale operations, offering multiple pricing levels, and enhancing user experience. Its ability to handle complex wholesale needs, international pricing, and provide free installation and troubleshooting assistance is also valued.

February 3, 2024

Jena and the BSS team were amazing! I encountered a handful of snags and speed bumps, and they displayed patience, provided informative assistance, and promptly addressed and fixed every problem I had on the site. They even got on the backend of my site and corrected problems instead of just sending me to a help blog like most app do.. I initially considered a free wholesale app, but their prompt and solution-driven service became the decisive factor for me. I am choosing to stick with them because I trust that they will be there to help resolve any problem that may arise in the future.

Ex Machina Supplements & Nutrition, LLC
United States
5 days using the app
January 2, 2024

Best of the best.. met both my Requirements and Expectations too.
and the Customer Support / Team is also very helpful in solving any problem or helping in anything needed..

Thanks a lot :-)

GIRL SECRETS
United States
6 months using the app
January 20, 2024

When I was having problems getting my registration form to appear correctly on my website, I sent a chat message to support and they were about to fix my problem quickly.

Cloudland Coffee Company
United States
15 days using the app
BSS Commerce replied January 21, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

January 17, 2024

Both the support and development teams have been incredible responsive and open to support with unique requests that were beyond our capability!

ICONIC Beverages
Australia
9 months using the app
BSS Commerce replied January 21, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

December 11, 2023

Still new the plugin itself, but it appears to do as it promises. A very seamless way to show customers wholesale prices.

The support, however, is outstanding. If there are any problems they address it right away. And they provide extra help like styling pages, etc. that other companies would charge extra for.

Snus Source
Thailand
2 months using the app
BSS Commerce replied December 14, 2023

Thank you so much for your 5-star rating!

We really appreciate you taking the time to share your experience with us and we're glad to know that you found our plugin to do as it promises - with a seamless way to show customers wholesale prices. We also really appreciate you mentioning how we have outstanding support and that we provide extra help with in addition to any other problems you may need an extra hand with.

Thanks again!

January 8, 2024

Does exactly what we need it to do at a great price. Support is fast and outstanding as well. We needed to use their custom, free installation and we had everything working in 24 hours.

HeatMyRV
United States
8 days using the app
January 16, 2024

Customer service is easy to access and great communication for any issues you may have or if you need help setting up your account.

Red Toro
United States
21 days using the app
BSS Commerce replied January 21, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

February 2, 2024

What can i say, but just the greatest help, and still helping now. Some of the best customer servicer from Jolle, very helpful. Installation been really easy and there's heaps of customizability to the app. again many thanks Zeik

Yamina Rare Plants
Australia
3 days using the app
January 11, 2024

I wanted to express my sincere gratitude for the outstanding support. Their prompt and effective assistance ensured a swift resolution.
Their dedication and expertise truly stood out, making the entire process smooth and efficient. I am highly satisfied with the result, and their support has been invaluable in ensuring the success of our upcoming events.

TISU Baby
Estonia
10 days using the app
December 19, 2023

Emma from BSS Commerce has been extremely helpful. I am a web developer and have managed hundreds of websites. Usually with plugin developers the customer service in non-existence, BUT Emma from BSS Commerce has been reliable, speedy response and professional in helping with my issues and bugs to help get the plugin working properly on my site. I highly recommend BSS Commerce and look forward in working with them more.

ZZ-2
United States
24 days using the app
BSS Commerce replied December 25, 2023

Thank you for your 5 star rating!

We take pride in providing our customers with excellent customer service and are very glad to hear that we have exceeded your expectations. Thank you for your confidence in us and we look forward to working with you more in the future.