BSS B2B & Wholesale Solution

BSS B2B & Wholesale Solution

Reviews (847)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its comprehensive B2B features, such as custom pricing and volume discounts, which are ideal for wholesale operations without needing Shopify Plus. Its customizable interface supports easy management of discount rules and product visibility, enhancing efficiency. The app's responsive customer support and regular updates are frequently praised, along with its multi-language capabilities, facilitating international business and aiding in expanding sales strategies to include both B2B and B2C markets.

May 27, 2025

Jonas and his team made quick and create changes to let it fit perfect for us. Great app what fills the hole to Shopify Plus. Thank BSS!

Koosvanderbeek.nl
Netherlands
5 months using the app
April 17, 2025

The app works well for our needs, and it offers many features. Support is always available and promptly resolves any issues. Thank you Jonas for you support.

Green Hill Italia
Italy
Over 2 years using the app
April 29, 2025

Excellent service from Quan N – fast and super friendly support!

I would like to express my appreciation for Quan N. From the very first moment, I felt truly heard and taken seriously. Quan was very friendly, thought along with me, and quickly came up with a solution. What I especially appreciated was the clear communication and the feeling that nothing was too much to ask.

Thanks to Quan, everything was sorted out in no time, without any hassle. A big thank you for the fast and personal service – you don’t come across that very often anymore! I can highly recommend Quan N.

Human Comfort
Netherlands
About 2 months using the app
March 24, 2025

The BSS B2B app is truly outstanding! From its intuitive user experience to the comprehensive B2B features, it's clear that every detail has been carefully thought out. I am particularly impressed by the support team – they are not only extremely friendly and knowledgeable but also exceptionally quick to respond. Whether it's a minor query or a complex issue, the support consistently provides prompt and effective solutions. Overall, this app comes highly recommended for any business looking for a reliable and thoughtfully designed B2B solution!

Messeshop24
Germany
17 days using the app
March 5, 2025

Working with BSS Solution is the perfect Shopify Plus replacement that has been easy to use. The app is incredibly well-designed and does exactly what you need it to do. Anytime I’ve needed assistance, their customer service team has been quick to respond and always ready to help during operational hours. A special shoutout to Jonas—his expertise and support have been invaluable. I’m truly grateful for his dedication and look forward to continuing to work with this talented team. Everything they create is rock-solid and reliable! Love the app and resignation features the most!

AH DIST
United States
3 months using the app
April 4, 2025

5 stars for the exemplary customer service and ease of app. Am somewhat cautions as I JUST started using, may revisit in a few months and share my experience. First impression - I would recommend for a start-up wholesale. The app is relatively straightforward, the customer service is outstanding, and it is proving to meet my needs.

Happy Pig Studio
United States
11 days using the app
May 25, 2025

great solution for wholesaling. Many options to provide to wholesale customers and great support from the App providers.

Wild Boar Bike Racks
Australia
12 months using the app
March 26, 2025

Terrible app, it is very complicated to set up and the support team took a long time to respond. If you use a custom theme, you need a special developer to implement the functions of the app. There is also no way to NOT charge a wholesale customer the VAT fee. When you apply a % discount for a customer across different markets, you need to manually enter a custom pricing for each product price, because the app is not able to automatically calculate the discounted price without the VAT %. We have wasted so many days trying to fix this and get this to work, all to no avail. You are much better off handling the orders manually or try out another app.

ODE ONA
Hong Kong SAR
5 months using the app
BSS Commerce B2B replied March 30, 2025

Hi there,

My name is Mida, Team Leader at BSS Commerce.

I’m truly sorry to hear about your recent experience with our app, and I completely understand your frustration. We strive to provide the best possible service, but it seems we fell short in this case.

Many Shopify themes can sometimes cause conflicts with third-party apps, and we would be more than happy to offer free support to resolve any issues you encountered.

Regarding the custom pricing configuration and VAT fee deduction, I acknowledge that this can be a bit complex. I sincerely apologize that one of our agents wasn’t able to guide you through the process as thoroughly as you needed.

We would really appreciate the opportunity to make things right and help improve your experience. Please don’t hesitate to reach out at support-sbc@bsscommerce.com, and we’ll do everything we can to assist you further.

Thank you for your understanding, and we hope to hear from you soon!

March 20, 2025

Jonas and his team solved some problems with the versions of the forms so I could translate them and verify the sender email. They did it quickly and perfectly

vegairoa
Spain
Over 2 years using the app
March 7, 2025

The app is amazing but in order to let the customers have the best experience i’ve talked to the team for some front end customizations.

First time it was Jonas that tooks care of my requests and he was so good in order to give me all the answers I needed. The customer service is at a very high level.

Then he let me speak with the dev team and Mida was my guy. In few days he made everything I needed and the talk was easy and pleasant.

I totally recommend this app, it’s team is amazing.

Apes Lab
Italy
About 1 month using the app