BSS B2B & Wholesale Solution
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (847)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its comprehensive B2B features, such as custom pricing and volume discounts, which are ideal for wholesale operations without needing Shopify Plus. Its customizable interface supports easy management of discount rules and product visibility, enhancing efficiency. The app's responsive customer support and regular updates are frequently praised, along with its multi-language capabilities, facilitating international business and aiding in expanding sales strategies to include both B2B and B2C markets.
Refine
-
By rating
We only use a very small part of what this solution offers in total. That however works very well. The support from the team and their devs is outstanding and probably the biggest reason to recommend the app.
Our store isn't compatible with the app and they weren't willing to help us unless we uninstalled other apps we currently use (we are unable to uninstall those apps). We paid $50 for the app, had it less than 24 hours, and they refused to refund us. We really wanted to work with the development team to make this app work for us, but it is unfortunate they were not willing to issue a refund.
We've used this app to build a fully featured wholesale website. The support team made the process simple, we're very happy!
The support team is incredibly responsive and sincere. Every time I had a question, they responded quickly and thoroughly. You can feel that they truly care about helping users. Highly appreciated!
The app works really well for us, but the real stars here are the support team!
Jonas went above and beyond to help me this morning with a shipping issue I thought was related to BSS. It turned out to be caused by another app, but that didn’t stop Jonas from dedicating his time to finding a solution. He was patient, thorough, and incredibly supportive - he genuinely couldn’t do enough to assist me.
I’m so grateful for the effort he put in, and it’s refreshing to see such outstanding customer service. Huge thanks to Jonas and the team!
The support team for this app is great! They really take the time to help you, highly recommend!
Die App ist wirklich super man kann auch Kundenspezifische Hausrabatte einspielen diese werden in jedem Produkt angezeigt und auch beim Checkout außerdem ist der Support wirklich unfassbar schnell und prima.
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie mit den kundenspezifischen Rabatten zufrieden sind und dass die Anzeige im Produkt sowie beim Checkout gut funktioniert.
Auch ein großes Dankeschön für das Lob an unseren Support – wir geben das gerne an das Team weiter! Wir stehen Ihnen jederzeit zur Verfügung, falls Sie weitere Unterstützung benötigen. 😊
The pricing structure of this app forces you to pay for the highest tier just to get all of the most basic features you should have for B2B. The ability to provide customers with tax exempt status is basic in B2B but you cannot offer that unless you are on the highest paid plan.
Hopefully the devs see this review and adjust things, but based on the other reviews, it does not appear they will make any adjustments to the pricing tiers.
Hi there,
Thank you so much for taking the time to share your feedback.
I'm Mida, Team Leader from BSS Commerce. First of all, we’re truly sorry to hear that our pricing structure didn’t meet your expectations. We completely understand that features like tax-exempt status are essential for B2B businesses.
Just to share a bit of context — implementing the Tax Exemption feature involves ongoing costs on our end, particularly for integrating and maintaining third-party APIs that validate VAT numbers across different regions, especially for EU and other international compliance standards. That’s why this feature is currently included in our higher-tier plans.
That said, we truly value your input and understand how pricing can be a deal-breaker. While we haven’t had the chance to assist you yet, we’d really appreciate an opportunity to learn more about your needs and explore if there’s a better way we can support you.
If you’re open to it, please feel free to reach out to us at support-sbc@bsscommerce.com. We're happy to discuss in more detail and possibly find a better fit for your use case.
We genuinely hope you might consider revising your 1-star review — it means a lot to a small but passionate team like ours. Either way, thank you again for the constructive feedback — it's helping us shape the future of our app.
Good service! To install everything by my own was a bit too complicated. The team assisted me and installed the dificulties. Also there was a problem with pricing. They also fixed it in one day.
Always very helpful and responsive. No hesitation to recommend. Thank you Jonas!