Sami B2B Lock,Password Protect

It's a wonder how this app got so many positive ratings.
I had to uninstall the app, and I asked helpdesk if there is any codes to uninstall before deleting the app. She said no, and asked me to go ahead to delete the app. I later found remnant liquid codes. Approached helpdesk for clarification. Reaction I got was, "oh just go ahead to delete the liquid file too". Such casual attitude in answering customer queries. What if I am not tech savvy? Is there any other files or code in other files that need deleting? With such careless attitude, it might be good to think twice about this app.

The locks look like they work, but they do not actually protect anything. We learned this the hard way.

We locked a private collection. When we added inventory, people with no access checked out and bought the locked products. After we complained, support pointed us to a separate "checkout lock" feature we were never told we needed. So the product lock hides pages but does not stop purchases. That should be in bold on the app listing.

The hiding does not work either, at least on our theme (Concept, a paid theme from the Shopify Theme Store). The app has no selector mapping for it, so locked products stayed fully visible on collection pages and search. Support did not know this. We had to dig into their script ourselves, find the missing theme mapping, and send them the exact selectors to fix it.

Worst of all, the app created a publicly reachable search template on our store that returns raw JSON with SKUs and live inventory quantities for every product, including locked ones. A scraper site used it to detect our private restock and broadcast it. The app meant to keep products private is what leaked them.

Support was polite but circular: repeated requests for admin access and collaborator codes, tickets closed prematurely, and blame pointed at our store settings. We diagnosed the root cause ourselves and patched our own theme code while waiting.

If you need locks that actually restrict buying, or you sell anything where privacy matters, this app is not safe to rely on as configured out of the box.

The locks barely ever work out of the box. There is always some component that doesn't work correctly, so customers can find ways around the locks. When you contact customer support, they will first not believe you and act annoyed, give snarky answers, and be rude. Stay away if you can.

Unhelpful and extremely rude customer service and condescending. When I said I would like a refund for the expired trial as the app didn't work for my needs, customer service responded as if I couldn't understand her. "Let me explain again". FFS.

Highly recommend business owners to just use Claude or any AI models to generate solutions for your specific ecommerce B2B needs. I managed in 2 days to solve a problem I had 100%, while Sami did nothing for me.

not work as described, even pro plan is joined, prices are still visible in goggle search and sometimes customer still able to purchase even lock is on, caused big trouble to B2B customers. CS feedback cannot guarentee 100% hidding all the prices. Totally irresponsible.

I recently attempted to use Sami B2B Lock,Password Protect, a Shopify app that promised to enhance my store's functionality. However, my experience with this app was nothing short of a nightmare.

From the very outset, I encountered a glaring issue that rendered the app practically unusable. Upon trying to proceed past the initial setup, I repeatedly encountered a glitch with the captcha feature. No matter how many times I attempted to solve it, even after clearing my cookies and diligently following troubleshooting steps, the captcha remained broken. This frustrating obstacle prevented me from progressing any further within the app.

Hoping to resolve this issue, I reached out to the app's customer support team for assistance. To my dismay, while they acknowledged receiving my messages, they never bothered to provide any meaningful support or solutions. It felt like I was communicating with a brick wall – my concerns were simply being read and promptly ignored.

This combination of a malfunctioning feature and abysmal customer support made for the worst app experience I've ever encountered on Shopify. Not only did Sami B2B Lock,Password Protect fail to deliver on its promises, but it also wasted my time and left me utterly frustrated. I strongly advise against using this app until its developers address these critical issues and improve their customer support practices.

In conclusion, my experience with Sami B2B Lock,Password Protect was nothing short of a disaster. Save yourself the headache and steer clear of this app until it undergoes significant improvements.

Couldn't get it to work and somewhat confusing. Used the help chat facility and despite my message showing read I got no reply. Uninstalled and reverted to my previous lock app.

Didn't work, customer service couldn't help other than wanting me to add them as a collaborator and giving them even more access to my site. this is likely a scam app.