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The support team has finally assisted us with the issue we had been experiencing with the app for the past 15 days. We have the paid version, and although we initially did not receive a response to our emails, the app now seems to be working correctly. We appreciate the assistance.
Yes, you are correct there was some server issue and it's been resolved but we have sent an email to all our users about it.
We are sorry for the inconvenience and let us know if you are still facing any issue.
I encountered an issue with the app and reached out to their support team for assistance. They responded promptly with a solution and, as a kind gesture, even offered me a free plan with additional features. Truly appreciate their support and generosity!