Stoq: Back In Stock, PreOrder
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We use the app at the moment, but it is unsure if we stay at the app.
1. The language settings are only included in a upgrade, that makes the app too expensive for small shops, like us.
2. The sender of the info mail (Product is on stock again) is a Mail adresse of Stoq company, no the one of you shop, even with Stoq logo.
We only need this function, therefore the app is too expensive if you need not all functions. Furthermore we have just 10 Mails per month, that would mean, that one mail is 1USD. Too many limitations at the free version.
Hey there! Thanks for writing a review. I greatly appreciate it. I completely understand that it's important to have more features available for free and we do our best to provide a generous free plan to merchants every year. However, there are costs associated with some products and features that we need to account for, so that's why some features are paid. I do also want to clarify some of the comments in your review -
1. The default email address is from STOQ, but you can change this anytime from the app's dashboard on any paid plan.
2. The basic $10/mo paid plan gives you access to almost all paid features. You won't need to upgrade for a very long time.
3. All plans include preorders and back-in-stock alerts—two apps for the price of one!
4. And finally, the $10/month plan gives you 1,000 alerts and 100 preorders. That means the effective cost of a back-in-stock alert is less than $0.01 per alert. :)
As the founder, my goal is to help every merchant - no matter their size - get the most value out of our app. I've reached out to you via email to figure out how I can do my best for you. Please do take a look and let me know how I can be of service through this holiday shopping season!
-- Sandesh / CEO
Three stars here just because I JUST downloaded the app, but support is really good so far. Will make a new review after I have more use in the app.
Thank you for your review :) It was a pleasure on my behalf to set things up for you and I'm glad that you like our service so far. I hope that you're satisfied with the usage of the app.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist
the interaction was fair and acceptable. i ended up finding the solution to my problem before the agent Momna lol but it was a great 1st time experience.
I had trouble, and they helped me so fast!
I am exploring this app for our Shopify store. I am so pleased with the quality of support and care I have received from Stoq. Thanks for all your help.
very good support.!
Nice job from Vishu!
Thank you for your appreciative words! :) It was a pleasure on my behalf to help out and get set up.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist
Loved the assistance offered here 24/7 and special thanks to Vishu for assisting.
Thank you so much for your kind words! :) I'm glad to learn that you're happy with the service. It was a pleasure for me to assist you, and help out.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist
Thank You So Much Nagaraj for Prompt Response. Extremely happy with support and quick resolution of my query. Excellent Service ! Nagaraj you are so humble. Thank you !!
Thank you for the wonderful review! I’m so glad I could assist you with setting up the Notify Me button and provide a quick resolution.
Your kind words mean a lot, and I’m here to help with anything else you might need. Just let me know. Wishing you all the best!
- Nagaraj / Technical Support Specialist
Super helpful support team, if you need help with figuring out why something isn't working etc. just ask.
Thank you for the great review! I’m glad we could help resolve the Preorder issue and get everything working smoothly for you.
If you have any more questions or need assistance, just let me know. We’re here to help!
- Nagaraj / Technical Support Specialist
it was easy to set up and were very helpful with any problems i had.
Thank you so much for your review! We're thrilled to hear that you found it easy to set up and that our support was helpful with any problems you had.
If you ever need any further help or have more questions in the future, please don't hesitate to reach out. We're here for you!
-Nagaraj / Technical Support Specialist
Excellent service! Fast and easy to work with. Solved a minor problem in minutes. Thanks!
Thank you for the appreciative words! :) Very happy to know that you find our service easy to work with. I was glad to help and set things up for you.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist
Il servizio, svolto da Nagaraj, è stato veloce ed efficiente
Grazie mille per la tua recensione! Sono felice di sapere che il nostro servizio è stato veloce ed efficiente e che ti ho potuto aiutare con il pulsante Notify Me.
Se hai bisogno di ulteriore assistenza, fammi sapere. Siamo qui per aiutarti!
- Nagaraj / Technical Support Specialist
Amazing app, it works flawlessly. And the support is just stellar! They have been very responsive and incredibly helpful. I cannot recommend it enough.
Thank you so much for the kind words in your review, I truly appreciate it :)
I was happy to help you set up the 'notify me' button on the collection page. Hope you recover lots of sales with Stoq
-Anaam / Merchant Success Lead
Easy setup. Support was very quick and helpful.
Thank you for the great review! I’m glad I could help with the setup and placement of the "Notify Me" button. If you need any further assistance, just let me know. We’re here to help!
- Nagaraj / Technical Support Specialist
the app is great and really easy to setup, thanks Shashi
Thank you for your review! I'm glad we could help setup the preorder button on the product page. We wish you receive tons of preorders using Stoq.
We're always here if you need anything else at all! :)
- Sneha / Merchant Success Team
reliable. just fantastic.
Thank you for the kind words! :) Very happy to learn that you're finding the application reliable. I was glad to help out with the Notify Me button setup and make adjustments.
Always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist
Great app. Had an issue with the Preordr button and Vishu got online and had it fixed within a couple minutes. Recommended for sure!
Thank you so much for the appreciative words! :) It makes me very happy to learn that you like our app. It was a pleasure for me to help you set up preorders. We love tailoring our solution for our merchants whenever we can. Glad to know that you'd recommend us.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist
I enjoy the team and help me find the customer
Thank you for your kind review! I'm glad I could assist you in finding the customer. If you need any further help, just let me know. We’re here to help!
- Nagaraj / Technical Support Specialist
Great app and support is very fast, proactive, everything was resolved immediately. Highly recommended
Thank you so much for taking the time to write a review. I'm so glad I was able to customize the 'Notify me' button to match the theme of your store.
Please feel free to reach out for anything else, we're here to help :)
-Anaam / Merchant Success Lead
Dedicace a Nagarajjj
Thank you so much for taking the time to leave a review, It really means a lot to me :) I’m glad I could help you set up the "Notify Me" feature.
Best of luck with your store. If you need anything else, please don’t hesitate to reach out, we're here to help!
-Nagaraj / Technical Support Specialist
Pretty easy to work with and whenever I do have a problem or question, they respond pretty quickly. They are very helpful and kind overall as well.
Thank you for your wonderful review! I’m thrilled to hear you’re finding everything easy to use! I'm glad I setup the preorder button on your product page. We wish you the best!
If you have any more questions or need assistance, don’t hesitate to reach out. We're here for you!
- Sneha / Merchant Success
Excelente servicio y atención me ayudaron a programar todo y quedo tal cual queria!
¡Gracias por tu excelente reseña! Me alegra mucho haberte podido ayudar a configurar todo tal como lo deseabas.
Si necesitas algo más, no dudes en hacérmelo saber. ¡Estoy aquí para ayudarte!
- Nagaraj / Especialista en soporte técnico
Great and immediate customer service! And the app itself works like a charm: highly recommended!
Thank you so much for the kind words! :) I'm glad to learn that you're happy with the service. It was a pleasure to set things up according to your needs. Happy to know that you'd recommend us, we highly appreciate it.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist
Very helpful support both prompt and productive
Up to now, the interface has been really easy to use, and the support team is super helpful
We only just installed it, but it seems to be working well so far. It was very easy to add. Anaam was super helpful in making the edits we needed and helping us get started.
Lovely app!
the support team is also very helpful and super quick!
10/10 would recommend this app!
thank you so much
Very good! The custumer service was very quick to help me change the visual
Thank you for taking the time to leave a review. I'm glad we were able to help you set up the 'Notify me' button as per your preference.
We are always here to help, anything you need :)
-Anaam / Merchant Success Lead
I installed it and they immediately helped me to make the changes I wanted according to my aesthetics. I think it is a good product. If I like it I will go for the paid version. Thanks !
Thanks for your review! I'm glad I could help you customize Stoq to match your aesthetics. It’s awesome to hear you’re enjoying the app so far. If you decide to go for the paid version or need any more assistance, just reach out—I’m here to help!
- Sneha / Merchant Success
At first I was a little confused, but after talking with Prarthana, I managed to set everything up and it works great!
This is a really brilliant app with a very smart and helpful support team.
Thank you so much for your review! I'm glad we could help setup the preorder button on your store. I wish you receive tons of preorders. We're here to help anytime! :)
- Prarthana/ Senior technical support specialist
Awesome customer service! helped resolve my issues very quickly. very friendly! :)
Thank you so much for writing a review. The founder of the app himself helped you get set up with Preorders.
We wish you best of luck and hope you get lots of Preorders with Stoq :)
-Anaam / Merchant Success Lead
My experience with the support team was great! Anaam went above and beyond to help me with the app. She made sure to stay in contact with me throughout the entire process and took time to even have a Google meet to make sure everything was correct. Thank you for all your help!
Very easy to use and the team was very helpful!
Thank you so much for your review. I appreciate your kind words and I'm glad I could help. We're committed to supporting you at every stage of your journey!
-Prarthana/ Senior Technical Support Specialist
Customer service is fantastic - Prarthana you were great!
Thank you for taking the time to write a review. We're so glad that we were able to help you with setting up the Preorders.
Please feel free to reach out for anything, we're always here to help :)
-Prarthana/ Senior technical support specialist
Sono molto disponibili e rispondono subito alle tue richieste, servizio top
Grazie mille per la tua meravigliosa recensione! Sono felice che possiamo aiutarti a configurare l'app. Ti auguriamo il meglio e siamo sempre qui per aiutarti! :)
- Sneha / Merchant Success
Ridiculously quick, and super friendly and helpful support via the live chat! Such confidence with this app knowing the support team are so prompt and willing to help out.
Thank you for your review! I am glad I could help you set up the Notify me button. I hope you recover tons of sales. Wish you the best! :)
- Sneha / Merchant Success Lead
Amazing services!
Thank you so much for writing a review :) I absolutely love your mission- 'Adhere to life'.
Please feel free to reach out to us for anything. We are here to help.
- Anaam / Merchant Success Lead
So far so good! Really easy and user friendly. Great to set up and support is very quick!
Thank you for your review! We're glad to hear you’re finding Stoq easy to use and set up. We're happy we could assist you with the preorder setup. If you need anything else, we’re just a message away!
- Sneha / Merchant Success
Had great help today by one of the RR assistants with setting up the button for the store.
Very fast reply, when I need help. Very helpful and friendly.
good experience, support is really good
Very good
awesome for preorders!
Nice! easy work with app!
Chat support is super fast and helpful
Features are tailored to my needs. Prarthana was very helpful for my troubles. Also, she responded to fast
I would recommend this app because it was very easy to set up with the help with the support team. They are very patient and eager to get you started. 10/10 Experience
I had a request to change the location of the notification button, and it was all done in minutes! And the person who helped me was very kind, she also offered to make the modification on our 2nd site.
Excelent service!