Stoq: Back In Stock, PreOrder
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Live chat support is very efficient and usefull.
Thank you for your help setting up the application.
Thank you for the kind words in your review. We’re glad we could help you get started with the app and set you up for success by adding the Preorder button to your featured products :)
-Anaam / Merchant Success Lead
Sneha was very helpful with support for us, we needed a customisation and it was done with no issues.
Great network for support.
Thank you for your review! Glad i could help customize the Preorder button according to your requirements. I wish you receive tons of preorders. We're here to help anytime. :)
- Sneha / Merchant Success
We've been trying to find an app that will help us put our personal touch on preorder items, and Stoq just rocked our world. The customer support is also outstanding.
Thank you so much for your kind words! We're thrilled that our personal touch on the preorder items made a difference for you :)
If you need anything else, don't hesitate to reach out we're always here to help!
-Anaam / Merchant Success Lead
They switched the plans without proper notice, so we oversold our products. We now have to contact each customer individually and cancel their order... What a mess
Hey there! Sandesh here. I'm one of the app's founders. Before anything, I want to say sorry for the trouble and mess you had to go through. I totally understand that it's not ideal, and nothing we can do may fix it. However, if there's anything we can do, please let me know.
I want to point out a couple of things if you don't mind -
1. We mentioned throughout the app that the beta is free from April 1 to June 30 and that plan limits will apply immediately after. During the beta, you were on the free plan.
2. The app sends usage emails at 80% and 100% usage about your plan limit. I can see that we sent the email notifications. We also have a 24-hour grace period before the app's preorder flows are disabled.
3. On the Free plan, we decided that it'd be better to let you continue earning sales than block them when you reach the plan limit.
Unfortunately, it looks like we got the third part wrong. As such, we're rolling out an update today to block sales if the free plan's plan limit is exceeded.
Once again, I'm truly sorry this happened. I've reached out to you on chat to share this message and to offer our help in any way we can to rectify this.
Thanks for using Stoq.
- Sandesh, CEO
Just installed on our shopify store which was using a third party theme. P from Stoq was able to quickly help getting it up and running. So far, this looks like exactly the app I need for our preorders.
Great app and great support when you need to make customizations
Thank you so much for your review! I'm glad we could help you with customization of Notify me button to add an bell icon with the button. Feel free to let us know if you need any other help!
- Prarthana / Senior technical support specialist
Great support on this app. We highly recommend it! The only thing it needs a bit more flexibility in regards to styling options and additional features, like taking partial payments or full payments on preorders. but i hear this maybe coming. overall a very good experience !
Nice and smooth communication and helpful stuff!
Thank you so much for taking the time to leave a review :) It was my pleasure to help you customize the 'notify me' button and the sign up form to match the theme of your store.
Please reach out to us for anything, we're here to help!
-Anaam / Merchant Success Lead
The best customer service EVER
The functionality of the app is developer and merchant friendly
Truly deserve 5/5 Stars
Thank you so much for the amazing review! I'm glad i could set up the 'Notify me' button on your product pages. We're thrilled to know you find the app both developer and merchant-friendly.
Your 5-star rating means the world to us! If you ever need anything, don’t hesitate to reach out, we're always here to help.
- Sneha / Merchant Success
Only just installed, but it was very simple. I had one thing I wanted to change regarding notify-me alerts for specific products and I used the chat feature to get some help. They provided me clear instructions immediately and I got it set up how I wanted within 5 minutes.
Thank you so much for your review! I'm glad we could help setup the Notify me button on specific product page.
Feel free to let us know if you need any other, we're here to help anytime! :)
- Prarthana/ Senior Technical support specialist