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They switched the plans without proper notice, so we oversold our products. We now have to contact each customer individually and cancel their order... What a mess
Hey there! Sandesh here. I'm one of the app's founders. Before anything, I want to say sorry for the trouble and mess you had to go through. I totally understand that it's not ideal, and nothing we can do may fix it. However, if there's anything we can do, please let me know.
I want to point out a couple of things if you don't mind -
1. We mentioned throughout the app that the beta is free from April 1 to June 30 and that plan limits will apply immediately after. During the beta, you were on the free plan.
2. The app sends usage emails at 80% and 100% usage about your plan limit. I can see that we sent the email notifications. We also have a 24-hour grace period before the app's preorder flows are disabled.
3. On the Free plan, we decided that it'd be better to let you continue earning sales than block them when you reach the plan limit.
Unfortunately, it looks like we got the third part wrong. As such, we're rolling out an update today to block sales if the free plan's plan limit is exceeded.
Once again, I'm truly sorry this happened. I've reached out to you on chat to share this message and to offer our help in any way we can to rectify this.
Thanks for using Stoq.
- Sandesh, CEO