Stoq: Back In Stock, PreOrder
Oppfyller våre strengeste krav til ytelse, design og integrasjon. Finn ut mer Åpnes i et nytt vindu
Omtaler (2 804)
Raffiner
-
Etter vurdering
We haven't had a chance to use the preorder function yet. The back in stock alert is working well and we like the option to only make it available on specific products.
The support from Khutheja was excellent. The app is a bit slow overall. Otherwise it is worth installing.
Thank you so much! I’m glad I could help with your preorder setup. Appreciate your feedback.
If you need help with anything else, please feel free to reach out!
Wishing you all the best! :)
-- Khutheja / Technical Support Specialist
Experienced a few bugs but the support team were always prompt to reply and resolve the issue.
Thank you for your review! I'm glad I could help resolve your issues and help setup the app. Wishing you the best!
Please do feel free to reach out to us anytime!
- Sneha / Senior Technical Support Specialist
1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.
Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance.
1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this.
2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows.
We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify.
I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team!
- Sandesh / Co-founder
Very easy and CS team is friendly! Only thing is I would love if they could allow us to customise it ourselves rather than having to keep going back to their team to ask!
Other than that it is a very useful app, straightforward and easy to use and install.
Thank you for the honest and thoughtful review! I'm glad I could help you get the "Notify Me" setup working smoothly. I really appreciate your feedback on customization. I’ll be sure to share it with the team for future improvements. We’re always here to help!
Nagaraj | Technical Support Specialist
A little less self-serve customization than some other options but the support team can do a lot of customization for you. They're super quick to respond and very helpful!
Very helpful customer service and pretty easy to understand and use. The one negative point I have as of now, is that you can not fully customize the pre-order confirmation emails, which they hopefully will add soon.
Thank you so much for your appreciative words! :) I'm very happy to learn that you find the app easy to use. I was glad to help out and set things up for you. Also, yes, rest assured that your feature request is in the works.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist
Some of the set up is a bit unclear but the team are very helpful and always resolve any issues I have very promptly.
Thank you for your review! I'm glad I was able to help setup the preorder button on your store. Wishing you the best.
Please do feel free to reach out to us anytime! :)
- Sneha / Senior Technical Support Specialist
Used the message function when we had a button problem, and we had the quickest response and resolution. Love that there is always someone online to chat with.
Thank you for the kind words! :) It was my pleasure to help and set things up for you. I'm happy to learn that you find our service quick and responsive.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist
Ottima app! Facile da usare e il suo lavoro lo svolge bene. Peccato solo per i limiti al piano gratuito, però assistenza disponibile per tutti!