Stoq: Back In Stock, PreOrder

Stoq: Back In Stock, PreOrder

Avaliações (1.057)

Classificação geral
5
Número por nível de avaliação
  • 97% das avaliações são de 5 estrelas
  • 2% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 0% das avaliações são de 1 estrelas
9 de julho de 2024

1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.

Trademark Sports Cards & Memorabilia
Estados Unidos
10 dias usando o app
Artos Software deixou uma resposta 11 de julho de 2024

Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance.

1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this.

2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows.

We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify.

I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team!

- Sandesh / Co-founder

30 de outubro de 2024

Great app. Had an issue with the Preordr button and Vishu got online and had it fixed within a couple minutes. Recommended for sure!

Liv Tru Storefront
Estados Unidos
Aproximadamente 1 hora usando o app
30 de setembro de 2024

Really helpful and easy to use ! It’s the perfect app for small business like mine

thepopcouture
França
7 dias usando o app
24 de junho de 2024

Great support. Had a slight issue with my install and it was corrected immediately.

GlindaWand
Austrália
Mais de 2 anos usando o app
10 de julho de 2024

Wow! Great customer service. They were so helpful getting everything set up!

Lori's Country Cottage
Canadá
Aproximadamente 1 mês usando o app
25 de setembro de 2024

Only just set it up so not had experience with using it yet, but they are very helpful to chat to if stuck with anything!

Grey Goose Living
Reino Unido
Aproximadamente 1 hora usando o app
Artos Software deixou uma resposta 30 de setembro de 2024

Thank you for your feedback! I'm glad I could assist you to setup the preorder button on collection page.

If you have any questions or need further support as you start using the app, feel free to reach out anytime. We’re all here to ensure you have the best experience! :)

- Sneha / Merchant Success

26 de julho de 2024

very helpful customer suppport. so far haven't used a ton of features since I'm just setting up the store and haven't officially started selling yet.

an action a day
Estados Unidos
2 dias usando o app
21 de julho de 2024

I've tried other Shopify preorder apps, all of which were rather difficult to navigate, set-up and rendered no live assistance through chat or otherwise. Upon downloading Stoq, I ran into a snag and decided to give chat a try. Like most apps, I didn't expect a response especially on a Sunday morning before 9 a.m. However and to my unexpected but most delightful surprise, I received an immediate response!!! WOW! That alone spoke EXCELLENCE in Customer Service. The snag I ran into was my user error and I found Stoq not only to be the most user friendly and easier to navigate than all others but additional features to assist our store such as follow-up emails to our customers and more. It is very rare to say the least that I would take the time as I have none, much less write this much, if I had not been this impressed. Stoq excelled my expectations and was exactly what I was looking for. As mentioned, to have immediate customer service at my fingertips was priceless!

Mountain Attitude Designs™
Estados Unidos
Aproximadamente 2 horas usando o app
Artos Software deixou uma resposta 23 de julho de 2024

Hi there! Thank you so much for taking the time to write such a detailed review, we truly appreciate it.

We aim to set our Merchants up for success and we're glad to hear that our round the clock support exceeded your expectations. Also, Sandesh the CEO himself was the one who helped you set up Preorders.

Please feel free to reach out for anything, we're always here to help :)

-Anaam / Merchant Success Lead

22 de agosto de 2024

Great app. Live support was really helpful.

One downside is that it isn't compatible with FB/Instagram markets.

Care Tucker
Estados Unidos
Aproximadamente 2 meses usando o app
9 de julho de 2024

Quick and great support. Hope to see more sales with the help of this app.

tabtag – reusable macbook & privacy stickers
Áustria
20 dias usando o app
Artos Software deixou uma resposta 19 de julho de 2024

Thank you so much for the review! Glad i could help set up the app. You've a lovely collection of tags. I hope you recover tons of lost sales. I wish you the best for your store. :)

- Sneha / Merchant Success Lead