Preorder, Back In Stock ‑ Stoq
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Very helpful customer service. Quick response and able to correct problem.
Einfache Installation und Anpassung, Kundenservice super, sehr nett und zuvorkommend, sehr schnelle Hilfe und Umsetzung wie gewünscht. 5 Sterne und Weiterempfehlung.
Vielen Dank für die tolle Bewertung! Ich bin froh, dass ich Ihnen beim Anpassen der „Benachrichtigen“-Schaltflächen helfen konnte. Wenn Sie weitere Hilfe benötigen, lassen Sie es mich einfach wissen. Wir helfen Ihnen gerne weiter!
- Nagaraj / Spezialist für technischen Support
Great customer service and app. Had an issue and he made a custom code for the website in a few days that completely fixed my issue
Great app, great customer support and very easy to use.
Very well build app, it does not slow down the web site and it has the options that you need.
They switched the plans without proper notice, so we oversold our products. We now have to contact each customer individually and cancel their order... What a mess
Hey there! Sandesh here. I'm one of the app's founders. Before anything, I want to say sorry for the trouble and mess you had to go through. I totally understand that it's not ideal, and nothing we can do may fix it. However, if there's anything we can do, please let me know.
I want to point out a couple of things if you don't mind -
1. We mentioned throughout the app that the beta is free from April 1 to June 30 and that plan limits will apply immediately after. During the beta, you were on the free plan.
2. The app sends usage emails at 80% and 100% usage about your plan limit. I can see that we sent the email notifications. We also have a 24-hour grace period before the app's preorder flows are disabled.
3. On the Free plan, we decided that it'd be better to let you continue earning sales than block them when you reach the plan limit.
Unfortunately, it looks like we got the third part wrong. As such, we're rolling out an update today to block sales if the free plan's plan limit is exceeded.
Once again, I'm truly sorry this happened. I've reached out to you on chat to share this message and to offer our help in any way we can to rectify this.
Thanks for using Stoq.
- Sandesh, CEO
This app does everything it needs to do, in a very simple but perfect way. I did so much more sales because of this app. Not losing customers any more when my product is out of stock but (1) recieve their email and (2) get their sales when the product is available again.
All looking great!
Thank you for the kind words! :) I'm glad to learn that you're satisfied with the service so far. I was happy help you and set things up for you.
We're always open to your questions, concerns and feedback. Looking forward to your journey with Stoq!
-Vishu / Senior Technical Support Specialist
Wir haben die App auf Empfehlung unserer Agentur ausgewählt und sie erfüllt gänzlich unseren Bedarf. Insbesondere möchten wir den Service und Reaktionszeit bei Anfragen hervorheben!
The best back in stock app I've found. Design capabilities are simple, but sufficiently sophisticated. Functionality is great. Kartik provides great app support and is very responsive. Would recommend, and the same cannot be said for the majority of the apps in this category.