Preorder, Back In Stock ‑ Stoq
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Great app. Has all the functionality I was looking for. I had 1 hiccup where I wasn't having it show properly and Karthrik helped around midnight. Couldnt believe I got help that late. Couldnt ask for more than that!
Said to start chat for an instant reply. This didn't happen. Can't read the input fields as they are white text. Difficult to setup as requires quite a lot of optimisation. Also, I changed the email address from which customers would receive the emails (attempted several times), it said I would need to verify my email address and nothing arrived (even in spam). I do not recommend!
Hey, there. Kartik here from Restock Rocket. First things first, sorry I couldn't respond to your message right away. I'm 1 person working full time on the app. Unfortunately, I had to step away for a bit to take my dog to the vet. That's why I couldn't answer right away. My bad.
I also want to apologise for the poor experience you had with the app. As I mentioned in my email, I'm looking into both issues right now. If you could reply to it so we can figure out what went wrong, I'd greatly appreciate it.
If there's anything I can do to help you get set up, please let me know! Every customer matters to me and rest assured that I'll make myself available as you need.
Thank you so much for the 5-star review! We hope everything is going well with Stoq.
Please do feel fee to reach out at anytime. We're always here for you!
- Sneha / Merchant Success Team
Thank you so much for taking the time to leave a review :)
It was my pleasure to help you get up set up on an onboarding call. Please feel free to reach out for anything, we're always here to help.
-Anaam / Merchant Sucess Lead
Thank you so much for the 5-star review! I'm glad we could assist you with configuring the app.
If you need any more help, don’t hesitate to reach out. We’re here to help!
-Nagaraj / Technical Support Specialist
Thank you for your review! I’m glad I could help with the pre-order design customization.
If you ever need any further assistance, feel free to reach out. We're always here to help!
-Nagaraj / Technical Support Specialist
Thank you for your review! I'm glad I could assist with setting up the Notify Me button.
If you need any further help or have more questions, just let me know. We’re here to help!
- Nagaraj / Technical Support Specialist
Thank you so much for your review! I'm glad I could assist with modifying the Notify Me button to suit your needs.
If you have any other questions or need further help, just let me know. We’re here to help!
- Nagaraj / Technical Support Specialist
Thank you so much for your 5-star rating! I'm glad I could assist you with disabling the on-time purchase or preorder option and help customize your preorder setup.
If you need any further help, just let me know. We’re here to help!
- Nagaraj / Technical Support Specialist
Thank you so much for the 5-star review! We hope everything is going well with Stoq.
Please do feel fee to reach out at anytime. We're always here for you!
- Sneha / Merchant Success Team