Preorder, Back In Stock ‑ Stoq

Preorder, Back In Stock ‑ Stoq

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5
จำนวนต่อระดับคะแนน
  • 97% ของการให้คะแนนคือ 5 ดาว
  • 2% ของการให้คะแนนคือ 4 ดาว
  • 0% ของการให้คะแนนคือ 3 ดาว
  • 0% ของการให้คะแนนคือ 2 ดาว
  • 0% ของการให้คะแนนคือ 1 ดาว
14 มิถุนายน 2024

I am very satisfied with the application and the service! The team is very responsive and solves problems very quickly. A real pleasure to work with. The only drawback is that the application doesn't (yet) handle translations of product names made via the Translate and Adapt application. Email notifications therefore take into account the product name in the default version of the store, and not the translated version. I hope this feature will be available one day :)

Lalique France
ฝรั่งเศส
6 เดือน ในการใช้แอป
8 กรกฎาคม 2024

Great app and the customer service is great too. I had a more complicated setup as I use a custom page builder overlayed on Shopify. The team were great in helping me getting it all working despite it not being an 'Out the box" integration.

Made Of Magic Swim
สหรัฐอเมริกา
6 วัน ในการใช้แอป
26 กรกฎาคม 2024

very helpful customer suppport. so far haven't used a ton of features since I'm just setting up the store and haven't officially started selling yet.

an action a day
สหรัฐอเมริกา
2 วัน ในการใช้แอป
21 กรกฎาคม 2024

I've tried other Shopify preorder apps, all of which were rather difficult to navigate, set-up and rendered no live assistance through chat or otherwise. Upon downloading Stoq, I ran into a snag and decided to give chat a try. Like most apps, I didn't expect a response especially on a Sunday morning before 9 a.m. However and to my unexpected but most delightful surprise, I received an immediate response!!! WOW! That alone spoke EXCELLENCE in Customer Service. The snag I ran into was my user error and I found Stoq not only to be the most user friendly and easier to navigate than all others but additional features to assist our store such as follow-up emails to our customers and more. It is very rare to say the least that I would take the time as I have none, much less write this much, if I had not been this impressed. Stoq excelled my expectations and was exactly what I was looking for. As mentioned, to have immediate customer service at my fingertips was priceless!

Mountain Attitude Designs™
สหรัฐอเมริกา
ประมาณ 2 ชั่วโมง ในการใช้แอป
Artos Software ตอบแล้ว 23 กรกฎาคม 2024

Hi there! Thank you so much for taking the time to write such a detailed review, we truly appreciate it.

We aim to set our Merchants up for success and we're glad to hear that our round the clock support exceeded your expectations. Also, Sandesh the CEO himself was the one who helped you set up Preorders.

Please feel free to reach out for anything, we're always here to help :)

-Anaam / Merchant Success Lead

9 กรกฎาคม 2024

1st thing: the support team does their absolute best to help you with any issues you may be dealing with - this is the #1 reason why this review is 4/5 and not rated 2 or 3 stars... I was using this software for both back-in-stock notifications and allowing our customers to purchase pre-order items. Unfortunately, this software is limited by a couple of factors, that for me - made it unusable for what I need. 1) Your theme could affect the addon to where it does not display things correctly. The support team tried their best to help, but there were problems on top of problems. 2) The support team can do nothing if the issue with their software involves shopify. For example, anyone who wants to Pre-Order items will not be able to select in-store pickup as a shipping option. Looks like I'll have to look for an alternative software, or just forego doing anything pre-order.

Trademark Sports Cards & Memorabilia
สหรัฐอเมริกา
10 วัน ในการใช้แอป
Artos Software ตอบแล้ว 11 กรกฎาคม 2024

Hey there! Sandesh here, I'm one of the app's founders. Thank you so much for taking the time to write a review. I'm sorry that you found it limited, and I truly appreciate you giving us a chance.

1. It looks like with your specific theme, this came down to the sort/filter/view options and how they affected the layouts. Unfortunately, themes are tricky on Shopify, but we can definitely give this another try if you'd like. We try to avoid writing any custom code (so that your storefront remains clean), but we can certainly resolve this.

2. Unfortunately, we don't have a way to change shipping options, or what becomes available to your customers when a preorder product is selected. You're right in that we are limited by what Shopify allows.

We'll do our best to get better, and we'll always keep up with platform updates. In this case though, we can't do more without finding ways to work around it - which we always tend to avoid as we are, first and foremost, built for Shopify.

I've also sent a message to you, in the hopes of rectifying this and perhaps giving us another chance. Thanks again for your time and appreciate the kind words for our Support team!

- Sandesh / Co-founder

25 ตุลาคม 2024

Anaam was very friendly and helpful

Figure.ist
ตุรกี
15 วัน ในการใช้แอป
5 มิถุนายน 2024

So far so good! Got this app to just collect a waitlist of customers for a certain product. I was able to do this on their free trial but recently hopped on their subscription to offer sms notifications. Their customer service was quite unexpectedly great and they even fixed some things in the code to make the product page more visually appealing with their app! Great stuff, really only need to generate 1 sale to make it worth it and we already have 50 people on the waitlist. Tried figuring out a manual solution but it was going to cost too much and take too muc htime! Their app is Great stuff, worth the money.

Hawk Nest Hammocks
แคนาดา
3 เดือน ในการใช้แอป
22 สิงหาคม 2024

Downloaded this app, and a help box popped up. At first I was taken back but then I had a question and it became very helpful. Not only did they help me with my issue but also helped make the button look better.

HD Innovations
สหรัฐอเมริกา
24 นาที ในการใช้แอป
10 กรกฎาคม 2024

Wow! Great customer service. They were so helpful getting everything set up!

Lori's Country Cottage
แคนาดา
ประมาณ 1 เดือน ในการใช้แอป
1 สิงหาคม 2024

Anaam and Nagaraj in support were extremely helpful in getting the app set up. Have yet to start using it in earnest, but it looks likely it'll do exactly what we're hoping:)

Northern Clay Center
สหรัฐอเมริกา
ประมาณ 3 ชั่วโมง ในการใช้แอป
Artos Software ตอบแล้ว 13 สิงหาคม 2024

Thank you so much for taking the time to leave a review :) We were happy to help you with disabling automatic notifications so you could then send them out manually instead.

We hope you are all set up with Stoq. Please feel free to reach out for anything, we're here to help!

-Anaam / Merchant Success Lead