Preorder, Back In Stock ‑ Stoq

Hey there! Sandesh here. I'm one of the app's founders. Before anything, I want to say sorry for the trouble and mess you had to go through. I totally understand that it's not ideal, and nothing we can do may fix it. However, if there's anything we can do, please let me know.

I want to point out a couple of things if you don't mind -

1. We mentioned throughout the app that the beta is free from April 1 to June 30 and that plan limits will apply immediately after. During the beta, you were on the free plan.
2. The app sends usage emails at 80% and 100% usage about your plan limit. I can see that we sent the email notifications. We also have a 24-hour grace period before the app's preorder flows are disabled.
3. On the Free plan, we decided that it'd be better to let you continue earning sales than block them when you reach the plan limit.

Unfortunately, it looks like we got the third part wrong. As such, we're rolling out an update today to block sales if the free plan's plan limit is exceeded.

Once again, I'm truly sorry this happened. I've reached out to you on chat to share this message and to offer our help in any way we can to rectify this.

Thanks for using Stoq.

- Sandesh, CEO

Hi there! I'm Sandesh, one of the app's founders. Thanks for writing a review and glad you liked our support. I'm sorry that the feature you're looking for is not available on all plans. When we build new features, we move them into different plan tiers based on the audience we think would use it the most.

It seems like we got it wrong in your specific case and the feature you're looking for; I sent you an email through our chat tool to help you out.

You mentioned looking for an alternative. We'll do our best to keep you on the app. We're spending all our time and energy on building literally the best app for preorders and back in stock alerts on Shopify, and I'm confident you won't find anything better than us combining price, value, support and feature set. But I also understand if price is the only thing that matters right now, and I'll help in any way I can to help you switch over. :)

- Sandesh / CEO