Did not work on a very popular theme I use. They didn't even try to help. Just looked at the console, made an excuse about errors on the product page. Confirmed with theme developer that was BS.
We are extremely sorry the app didn't work in your store. Our developers were extremely quick to check the issue. They infact tried to make the app work in your store. After no success they conveyed this to you with a request to check with the theme developer if there was any conflict with the theme.
With more than hundreds of themes on Shopify further enhanced by custom coding, sometimes there is issue of code clashing. Hence our team never edit any code present in your theme as our aim is to not break anything simply to make our app work.
I hope you will consider this and reply to our email.
Oh, I see that's why you are not going to support us because we installed your app when it's free and now it's paid. You are lying to us that your app is not compatible with our theme without login in our admin panel after yesterday conversation. If you can't help people then why you are developing such apps.
1. If a app is installed when it was free, IT WILL ALWAYS remain free for that store. So your store will always get the app for free.
2. No we do not discriminate between free users and paid users. Our team worked almost 5-7 hrs to get the app working in your store. But your theme was customized a lot.
3. We had logged in to your store 2 days before and we never closed it as the issue was not resolved. Hence we didn't have to log in again. So you did not see IP update.
4. Your theme is customized a lot. And that is the reason why our app didnt work. And we mentioned you this immediately , the day you installed the app and still we worked on it for 2 days.
5. After we sincerely tried to help you, gave you constant updates still a misunderstanding happened. We are sorry for this. But we believe its not right that we did not help you because you installed our app for FREE.
6. You can check all our apps reviews. We have worked hard with every customer and made sure they are satisfied. Whether the customer installed app free or paid.