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I used this app to help me keep track of highly requested items. This app is amazing and the customer service is top tier
Been using this app for 2 years, in theory it's great. I love the UI on the website, it has a great set of features with email+SMS. Lots of custom options to make it a great fit for our business. However it fails at one thing, one major thing.. you'll do a restock, have dozens of customers waiting for a notification... and... nothing. The app doesn't send the notifications. You write to support, sometimes they help you and manually send your notifications, sometimes they make you talk and talk and talk without actually fixing the problem. Emails are not being sent, which is the most basic thing this app should do. It's unfortunate, I even signed up a second store, but at this point I can't recommend this app anymore, those bugs are not getting fixed and support isn't able to fix it it either, and we are left with customers not getting their notifications.
Hi there, thanks for your review. I'm sorry for your experience with the app's notification delivery. The issue you encountered at the time was a bug which resulted from the Campaigns feature we had launched. Our developers have addressed the issue, and notifications are delivering as they should.
Apart from that issue, if notifications don't send for a stocked product, it's quite likely that the product's catalog id was changed. This happens if the product is renamed or it's settings were changed, and it's saved as a new product. This makes logical sense as to how the link between the product and our app can be broken.
We are able to fix issues like that by transferring the notifications manually. There isn't an automated fix for this, but we're looking into a way to address this easily.
If you have any questions, or ever need any assistance, please feel free to reach out 😊!
Customer support is very quick to response and always helpful. Integrates to the store well and easy to use
We love to hear that you're enjoying our app and our customer service 🤩! Thanks for your great review!
Great app! Quick service. They respond in a short period of time. Highly recommend if you want to notify your customers about restock info via email.
This app is fantastic. It consistently works as advertised, the developer has built features that actually matter and meet the use case of Shopify stores, and the customer service is incredibly fast. This app has increased our revenue significantly and is worth way more than it costs to install and use. Highly recommend to stores big and small.
D’Angelo was very helpful. We needed to migrate some settings to a storefront and he was able to do it for us seamlessly.
Great app! Easy to use and very valuable if you restock items. Highly recommend it for anyone that sells out of things quickly.
App is great and simple to set up. Also has great customer service, always very quick to respond!
Amazing app, very simplified and customer service is second to none!
This app has been a huge boost to our sales, and it provides some great flexibility for us when we have a limited amount of product on hand to notify customers about. The app support team has been very quick to respond to our questions and work with us on solutions.