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Warning! If you expand and sell from different locations, this app will not work for you!
We noticed restock alerts were being sent to our customer waiting list for location A even though we never restocked anything for that location.
Makes the whole app pointless and customers even more frustrated as they still cannot purchase. This is definitely not a feature you want and should have been pointed out when installing the app.
you are not sending emails to our customers when the item comes back in stock !!!
Thank you for your review. It looks like notifications were not sending as the settings that you have set in your delivery policy were limiting the ability to send depending on the inventory amount.
This can be changed in the back in stock dashboard under Customize -> Delivery Settings. Once updated and the notifications meet all sending criteria - they will send out!
If you have any problems still please let me know.
stopped working: collecting and sending notifications six months ago. Only realized it today... they were billing us for 6 months while the app didn't do anything!
Hi There,
Apologies for the inconvenience - when changing themes or updating theme, it can be necessary to update the theme integration we use with your store - this shows the button. We would be happy to offer you a full refund for those months though if you get in contact with us.
If you need help you are on your own, they recommend that you contact a developer - it is not fair to call it support, sorry.
The app stopped working so I emailed their customer service and did not get a response for 24 hours. Normally I would be ok with that, however, they charge $90 a month. During the down time I found an app (Channelwill) for $45 a year that functions the same exact way and their customer service replied back in 5 minutes.
I don't understand the positive reviews here. There has been many cases notifications are just not being send out to the customers. Support has confirmed this multiple times saying they are working on it. I gave them one last chance last month, just to see that two weeks after we restocked again 0 notifications were send out. This is not an app that is trustworthy with my business. I need something that does what I pay for.
Hey there, we are sad to hear that 😔. We have been transparent with any issues we've faced and always look to resolve them as quickly as possible.
In the period you were experiencing this, we were doing massive upgrades to our platform that was affecting the delivery of notifications for some customers. These issues have been resolved also.
Are you still experiencing these issues? What can we do at this moment to turn your 1 star review into a 5 star?
We look forward to hearing from you!
Been using this app for 2 years, in theory it's great. I love the UI on the website, it has a great set of features with email+SMS. Lots of custom options to make it a great fit for our business. However it fails at one thing, one major thing.. you'll do a restock, have dozens of customers waiting for a notification... and... nothing. The app doesn't send the notifications. You write to support, sometimes they help you and manually send your notifications, sometimes they make you talk and talk and talk without actually fixing the problem. Emails are not being sent, which is the most basic thing this app should do. It's unfortunate, I even signed up a second store, but at this point I can't recommend this app anymore, those bugs are not getting fixed and support isn't able to fix it it either, and we are left with customers not getting their notifications.
Hi there, thanks for your review. I'm sorry for your experience with the app's notification delivery. The issue you encountered at the time was a bug which resulted from the Campaigns feature we had launched. Our developers have addressed the issue, and notifications are delivering as they should.
Apart from that issue, if notifications don't send for a stocked product, it's quite likely that the product's catalog id was changed. This happens if the product is renamed or it's settings were changed, and it's saved as a new product. This makes logical sense as to how the link between the product and our app can be broken.
We are able to fix issues like that by transferring the notifications manually. There isn't an automated fix for this, but we're looking into a way to address this easily.
If you have any questions, or ever need any assistance, please feel free to reach out 😊!
I have sent two emails regarding an issue with the app and never got a response back from them. Thus far, this has been the only app we use which has provided subpar customer service. Luckily, there are better alternatives anyway (and cheaper).
Hi there 👋🏽 I'm sorry for your experience 😔. I've checked, and I'm seeing where you were responded to each time you wrote in. For some reason, it seems you're not getting our mails.
Did you by any chance happen to check your spam/junk mail folder? Please email us support@backinstock.org so that we can assist you with your issue.
We would never shy away from assisting you! Please reach out so we can give you our speedy and efficient support!
Update: Unfortunately having a lot of script issues causing error messages on some browsers which scares of potential customers. Even though we have the option of turning it off in the editor there is code on the product page that would not go away until uninstalling the Back In Stock app.Its a shame as I really liked the app. I contacted support 2 weeks ago and there has been no resolution just a lot of escalation in support. Since the management of this app changed so has the support.
Thank you to James who was very helpful in getting me set up with my theme customization. Very happy, people are already clicking the button and signing up for SMS and Email alerts.
Thank you for your review. Great to hear that you are already getting sign-ups, if you ever require any further customization or just have any questions. Feel free to get in touch!
Costs to much for the service provided and not making us much or any money at all. Disappointed in the months we have spend so much money for it.
Hello,
Thank you for reaching out and your feedback. We would be happy to go over any problems or issues you had to see if we can remedy a solution - we tried sending you an email on May 15th but have not received a reply - if you can contact us on support@backinstock.org we would be happy to assist further.