Back in Stock: Restock Alerts

We had a sudden spike of some of our product we source being sold out very fast because they were featured in TV. In order to manage the influx of customers, we needed a quick way to add "Email When Available" so that we can keep this customers as much as possible. Found Back in Stock, installed and within a few minutes it was added in the site! Since we're a bilingual site, I needed some tweaks but Back In Stock customer service was there to help! Great app and great service. Thank you!

This app works fine but is priced wrong. It should be priced by number of emails vs a monthly limit. The way most stores will use it will hit the limit every month making the lowest plan worthless. When a product goes out of stock for us, it is out of stock for a month or two. We may not send an email for many months because a shipment hasn't arrived. However, once a container arrives a ton of products get back in stock, there are 500 people waiting and we always hit the email limit. So we can go 4 months paying $20 for no emails and then when we really need this app, it throttles us down and we can only send out 100 emails and need to pay more? It would be nice if we could just roll over our unused emails each month. We switched to a free back in stock app that is just as good and has no limits.

Very easy to set up, had great structure and layout and worked immediately with our Shopify theme (Focal). I didn't give it 5 stars due to the inability to customize the button on the product page, which I feel should be part of the total solution. As our company is based in Norway, I would have also liked to be able to set the default country code to Norway such that the visiting customer doesn't have to browse to find their country code. However, I reached out to support and they gave me excellent help in tweaking this.
Therefore from a support perspective 5 stars, but 4 from a product perspective.

I have sent two emails regarding an issue with the app and never got a response back from them. Thus far, this has been the only app we use which has provided subpar customer service. Luckily, there are better alternatives anyway (and cheaper).

Update: Unfortunately having a lot of script issues causing error messages on some browsers which scares of potential customers. Even though we have the option of turning it off in the editor there is code on the product page that would not go away until uninstalling the Back In Stock app.Its a shame as I really liked the app. I contacted support 2 weeks ago and there has been no resolution just a lot of escalation in support. Since the management of this app changed so has the support.

Thank you to James who was very helpful in getting me set up with my theme customization. Very happy, people are already clicking the button and signing up for SMS and Email alerts.

After very long, I found a notification tool that was simple, not expensive, and easy to install. Thank you for bringing a notification tool within the reach of small merhants!

Easy to install. Easy to customize the "notify" button. Can't ask for more than that! I look forward to see it work in my shop.

I switched over from "Restocked Alerts" and it was for the better. I'm paying $5 more compared to the other app but with this app, I don't have to deal with the headaches that the other app caused. Matt from the support team has been great! I sent them an email requesting some assistance with setting up the app and within a few hours, I got a response. I definitely recommend this app!

We have been using this app for more than a month and we certainly see the benefits. The app analytics tell us about the conversion from emails. We are quite pleased with the ROI. We strongly recommend this app!

If you need help you are on your own, they recommend that you contact a developer - it is not fair to call it support, sorry.