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22 avril 2024

Stops working from time to time

Pavlina Jauss
6 mois d’utilisation de l’application
Modifié le 26 août 2023

The app is ok if you have a single language store. But they state it's "Multi-language" compatible, which it is not. I am using Shopify markets with multiple languages, each market has a own domain.
But the app does do not support this.
So all they support is subfolder language like baseurl/en baseurl/de.
Using multiple domains for each language is very common, so I have no idea why they state it's multi language compatible. I made some suggestions to fix this, but they don't want to fix it.

Update after the reply: This still means you do not support shopify markets as it should be. I have for example 2 different domains, each pointing to another market in my one shopify shop ( one French, one German ), but you do not support the multi language feature because I am not using subdomains, but normal domains for each market. This is a basic Markets function that is not supported. So thats a big pitty. I moved over to another app "Restock Rocket" that do support Shopify Markets with different main domains.

Presque 3 ans d’utilisation de l’application
Back in Stock a répondu 25 août 2023

Hi there,

Thank you for the feedback. We reviewed your interaction with our support and noticed a misunderstanding from our side. While we don't support one single Back in Stock account for multiple Shopify stores, we do support Shopify Markets stores with multiple subdomains.

With multilanguage enabled, Back in Stock fetches locales from Shopify and automatically display the appropriate currencies and labels. It also allows you to create different email templates and sign up popup forms, and more.

Please contact us and we will be happy to assist you in enabling the multilanguage feature. We would also appreciate any further suggestions, as we are introducing beta features for Shopify Markets and would love to hear your thoughts.

Thank you again, and apologies for the inconvenience.

6 février 2022

The app generally works well for us. The support is no more than ok. We asked for a simple thing like changing the font, but got turned down. After a while we figured it out ourselves, even though we have no coding skills. Should have been an easy fix.

Plus d'un an d’utilisation de l’application
Back in Stock a répondu 18 février 2022

Hey there,

Thanks for your review! We are sorry that you did not have a great experience with the support team. Changing the font can easily be applied under the Edit menu of the feature (email template, signup form, product page button) that you wish to change it on. If the font is a custom one, then we would need the referencing the external style sheet. I would recommend finding your font, or one suitable here: https://fonts.google.com/. We would then add this link in the head of the app from our end.

I hope that this experience did not deter you from reaching out to the support team. If you ever need any assistance, please feel free to reach out! We are always ready and willing to help 😊!

Back in Stock Support Team

15 novembre 2021

I think this app is great and works amazing, but I'm kind of bummed that I haven't really been able to get help from support.

5 jours d’utilisation de l’application
20 mai 2011

This is a great idea, however the tab for customers to select (notify me) can easily be missed.

When i ran a test I was looking for it, but I don't think it will be obvious enough for my customers.

It just doesn't look like it is part of my site.