Amp Back in Stock & Preorder +
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I have been a long time user, but every time i need it to work, there's a problem. Maybe they should ensure that the thing works, promptly, without fuss, before adding new bells and whistles. Time to look for something else.
Hi Team Blackwell's Wines & Spirits,
So sorry for the experience, we have reached out to you via email to look into the specific case and our engineering team is on it.
Thanks again for your 10 years of partnership.
- Team AMP
stop charging me I'm no longer using this app i send a email thank you if you can fix that that would be great!
Hi there! Nirali here from the Back in Stock team. I'm so sorry about this. I've checked your account and the subscription is cancelled, so no further charges will be raised. I've also emailed you directly with the details. Please feel free to get in touch if you have any further questions 💚
Whatever you do, don't even think about downloading this app. You can't manage anything on your own; you need a customer representative for everything, but there aren't even any to contact. I send emails, and they only respond after three days. It's truly awful. Please don't waste your time using this app.
This app doesn't work with Shopify's Combined Listings feature since it doesn't recognize that a new product page is loaded in place (rather than a full page reload).
Over the course of 5 months we tried to contact the developer 6 times hoping to get some support and work towards a solution that would render the app compatible with Combined Listings, a first-party feature that was introduced by Shopify early 2024 no less.
Unfortunately we didn't receive any replies apart from the very first response that promised to look into the issue. All further inquiries were ignored. We have to assume that the developer isn't interested in fixing this issue, which is unfortunate since the service worked quite well until this point.
Warning! If you expand and sell from different locations, this app will not work for you!
We noticed restock alerts were being sent to our customer waiting list for location A even though we never restocked anything for that location.
Makes the whole app pointless and customers even more frustrated as they still cannot purchase. This is definitely not a feature you want and should have been pointed out when installing the app.
Terrible and untimely support. Do not recommend this app given the headaches it's caused.
They are seemingly unable to unanchor their own button to the built in our of stock button on our theme.
They also installed a new feature on our store without our permission and I had to request it be removed urgently.
This app didn't work for our store. Customer service was slow to respond to the issue, and responded by asking us to delete and re-install the app. We did that and it still didn't work. We again emailed customer support and never heard back. Will need to look for another solution.
We uninstalled this app months ago and yet it's still on our website. Why? They should remove the code if the shop requested the app to be removed. Expect junk code living on your site after installing this. Very unprofessional.
Hello,
A default implementation of Back in Stock does not insert code into the theme; custom code added to interact with Back in Stock will not be automatically removed on uninstall as it is not native to Back in Stock.
By default Back in Stock shows the button using Shopify ScriptTags, and is removed on uninstall.
Kind regards,
Back in Stock Team
Not replying to emails, not fixing the issue (widget not showing up in other languages). they ignore emails.
Thanks for your great review! We're always happy to assist you 😊!
I don't understand the positive reviews here. There has been many cases notifications are just not being send out to the customers. Support has confirmed this multiple times saying they are working on it. I gave them one last chance last month, just to see that two weeks after we restocked again 0 notifications were send out. This is not an app that is trustworthy with my business. I need something that does what I pay for.
Hey there, we are sad to hear that 😔. We have been transparent with any issues we've faced and always look to resolve them as quickly as possible.
In the period you were experiencing this, we were doing massive upgrades to our platform that was affecting the delivery of notifications for some customers. These issues have been resolved also.
Are you still experiencing these issues? What can we do at this moment to turn your 1 star review into a 5 star?
We look forward to hearing from you!