Avaliações (894)
Refinar
-
Por avaliação
Good app to use, we did have a small issue where customers were notified when stock wasn't available, but we were credited for the emails that were sent out, but this was never resolved by the developers team. The only thing I would mention is that if you have stock delays of over 2 weeks, people who signed up, up to 4 weeks previous never seem to return. But this is just something we have noticed from our customers, not a problem with the app.
The support team has been very quick and effective in helping us with a technical problem.
Super flinke og kompetente menensker hos Back in Stock. Jeg havde et problem, som jeg hurtigt fik hjælp til at udbedre.
Appen er nem at navigere i, og har de funktioner, jeg skal bruge.
Jeg kunne dog godt tænke mig, at man ikke skal ud i det dyreste abonnement for at connecte med Zapier.
Quick reply from side of the suppport service about questions of the "Sold out" button and the relevant Shopify Theme. Support team also thinks round the corner ... not very often nowadays. Yet I cannot say anything about the feature itself, as we had no need for it, yet.
I loved how my customers got emails and texts for a favourite product they couldn't wait to buy. It helped me sell out my new product in less than 2 days! They all got notified as soon as I made the product available!
There was a tech glitch online for customers entering their contact information so I had to manually add them in myself by asking for emails on social media.. so there was alot of extra work in that regard. Support could not resolve the issue.
Easy to use, works as intended, and the customer service is fantastically responsive. I'd love to have the option of importing our own customer CSV files.
Hey there,
Thanks for your review! Currently you can add your customers individually from the "Signups & notifications" menu. There is a "Add Customer Signup" button located at the top right of the screen. Clicking that button will allow you to signup a customer.
As for bulk signups, that has to be done by support at this time. However, we are working on giving our customers the opportunity to do their own bulk signups / import their own customers via CSV file, in the near future.
Please feel free to reach out if you ever have any further questions.
Cheers
Some useful functionality missing, but otherwise an excellent app with excellent customer service. Would definitely recommend this app. :)
It's easy to get the basics of what we need but some additional analytics, for example, would be great. Perhaps if the app was directly linked to Shopify as well. Currently, it doesn't look like the BIS app will show as purchased unless purchased through the BIS trigger email and, I couldn't find a way to manually send a notification to, say, one customer, if needed. Customer service has been great!
Hey there, thank you for your feedback! We truly appreciate it!
In regards to how the app calculates conversions; customers would need to click the "Buy Now" link in the notification email. By doing this, a special tracking link is generated, which takes the customer to the checkout page and sends the data back to the app once the checkout is completed.
This is our current process, but I'm going to go ahead and submit your feedback as a feature request for the team to look into.
Thanks again 😊!
Nice little app. Has always worked well and does exactly what it is supposed to. Recommend getting this app if you are looking for a way to notify customers when a product is back in stock
I am generally very happy with how this app works, the only thing I can think of as a problem is that it does not show the "Email me .. " box when you look at a product in "Quick View"