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Randomly stopped working in July. Can't get an answer from them. Garbage app.
This app doesn't work with Shopify's Combined Listings feature since it doesn't recognize that a new product page is loaded in place (rather than a full page reload).
Over the course of 5 months we tried to contact the developer 6 times hoping to get some support and work towards a solution that would render the app compatible with Combined Listings, a first-party feature that was introduced by Shopify early 2024 no less.
Unfortunately we didn't receive any replies apart from the very first response that promised to look into the issue. All further inquiries were ignored. We have to assume that the developer isn't interested in fixing this issue, which is unfortunate since the service worked quite well until this point.
Warning! If you expand and sell from different locations, this app will not work for you!
We noticed restock alerts were being sent to our customer waiting list for location A even though we never restocked anything for that location.
Makes the whole app pointless and customers even more frustrated as they still cannot purchase. This is definitely not a feature you want and should have been pointed out when installing the app.
Terrible and untimely support. Do not recommend this app given the headaches it's caused.
They are seemingly unable to unanchor their own button to the built in our of stock button on our theme.
They also installed a new feature on our store without our permission and I had to request it be removed urgently.
Thank you for your review! We're happy to hear that you're enjoying our app 🙂!
you are not sending emails to our customers when the item comes back in stock !!!
Thank you for your review. It looks like notifications were not sending as the settings that you have set in your delivery policy were limiting the ability to send depending on the inventory amount.
This can be changed in the back in stock dashboard under Customize -> Delivery Settings. Once updated and the notifications meet all sending criteria - they will send out!
If you have any problems still please let me know.
stopped working: collecting and sending notifications six months ago. Only realized it today... they were billing us for 6 months while the app didn't do anything!
Hi There,
Apologies for the inconvenience - when changing themes or updating theme, it can be necessary to update the theme integration we use with your store - this shows the button. We would be happy to offer you a full refund for those months though if you get in contact with us.
The app stopped working so I emailed their customer service and did not get a response for 24 hours. Normally I would be ok with that, however, they charge $90 a month. During the down time I found an app (Channelwill) for $45 a year that functions the same exact way and their customer service replied back in 5 minutes.
I don't understand the positive reviews here. There has been many cases notifications are just not being send out to the customers. Support has confirmed this multiple times saying they are working on it. I gave them one last chance last month, just to see that two weeks after we restocked again 0 notifications were send out. This is not an app that is trustworthy with my business. I need something that does what I pay for.
Hey there, we are sad to hear that 😔. We have been transparent with any issues we've faced and always look to resolve them as quickly as possible.
In the period you were experiencing this, we were doing massive upgrades to our platform that was affecting the delivery of notifications for some customers. These issues have been resolved also.
Are you still experiencing these issues? What can we do at this moment to turn your 1 star review into a 5 star?
We look forward to hearing from you!
I have sent two emails regarding an issue with the app and never got a response back from them. Thus far, this has been the only app we use which has provided subpar customer service. Luckily, there are better alternatives anyway (and cheaper).
Hi there 👋🏽 I'm sorry for your experience 😔. I've checked, and I'm seeing where you were responded to each time you wrote in. For some reason, it seems you're not getting our mails.
Did you by any chance happen to check your spam/junk mail folder? Please email us support@backinstock.org so that we can assist you with your issue.
We would never shy away from assisting you! Please reach out so we can give you our speedy and efficient support!
If you need help you are on your own, they recommend that you contact a developer - it is not fair to call it support, sorry.