Back in Stock: Restock Alerts
Notify: Back in Stock, Re-stock Push, Email & SMS
Popular with businesses in the United States
Up-to-date tech: works with the latest themes
I have sent two emails regarding an issue with the app and never got a response back from them. Thus far, this has been the only app we use which has provided subpar customer service. Luckily, there are better alternatives anyway (and cheaper).
Hi there 👋🏽 I'm sorry for your experience 😔. I've checked, and I'm seeing where you were responded to each time you wrote in. For some reason, it seems you're not getting our mails.
Did you by any chance happen to check your spam/junk mail folder? Please email us firstname.lastname@example.org so that we can assist you with your issue.
We would never shy away from assisting you! Please reach out so we can give you our speedy and efficient support!
Cambio & Co.
Been using this app for 2 years, in theory it's great. I love the UI on the website, it has a great set of features with email+SMS. Lots of custom options to make it a great fit for our business. However it fails at one thing, one major thing.. you'll do a restock, have dozens of customers waiting for a notification... and... nothing. The app doesn't send the notifications. You write to support, sometimes they help you and manually send your notifications, sometimes they make you talk and talk and talk without actually fixing the problem. Emails are not being sent, which is the most basic thing this app should do. It's unfortunate, I even signed up a second store, but at this point I can't recommend this app anymore, those bugs are not getting fixed and support isn't able to fix it it either, and we are left with customers not getting their notifications.
Hi there, thanks for your review. I'm sorry for your experience with the app's notification delivery. The issue you encountered at the time was a bug which resulted from the Campaigns feature we had launched. Our developers have addressed the issue, and notifications are delivering as they should.
Apart from that issue, if notifications don't send for a stocked product, it's quite likely that the product's catalog id was changed. This happens if the product is renamed or it's settings were changed, and it's saved as a new product. This makes logical sense as to how the link between the product and our app can be broken.
We are able to fix issues like that by transferring the notifications manually. There isn't an automated fix for this, but we're looking into a way to address this easily.
If you have any questions, or ever need any assistance, please feel free to reach out 😊!
I don't understand the positive reviews here. There has been many cases notifications are just not being send out to the customers. Support has confirmed this multiple times saying they are working on it. I gave them one last chance last month, just to see that two weeks after we restocked again 0 notifications were send out. This is not an app that is trustworthy with my business. I need something that does what I pay for.
Hey there, we are sad to hear that 😔. We have been transparent with any issues we've faced and always look to resolve them as quickly as possible.
In the period you were experiencing this, we were doing massive upgrades to our platform that was affecting the delivery of notifications for some customers. These issues have been resolved also.
Are you still experiencing these issues? What can we do at this moment to turn your 1 star review into a 5 star?
We look forward to hearing from you!
Not replying to emails, not fixing the issue (widget not showing up in other languages). they ignore emails.
Thanks for your great review! We're always happy to assist you 😊!
We uninstalled this app months ago and yet it's still on our website. Why? They should remove the code if the shop requested the app to be removed. Expect junk code living on your site after installing this. Very unprofessional.
A default implementation of Back in Stock does not insert code into the theme; custom code added to interact with Back in Stock will not be automatically removed on uninstall as it is not native to Back in Stock.
By default Back in Stock shows the button using Shopify ScriptTags, and is removed on uninstall.
Back in Stock Team
Nappy Puppy | Weighted Blanket For Dog
Customer service is very not helpful. Don't use that app. The app look very unprofessionnel on the website.
My RC Hangar
DO NOT USE. This app is open to abuse by allowing unauthenticated notifications to be raised against products: 1) Someone could falsely register interest in products resulting in stock purchases by the subscriber that do not represent demand
2) Someone could falsely register email addresses/email list resulting in spam complaints blocking of e-commerce store
3) Someone could falsely register product interest that results in your subscription level be unnecessarily increased to the next tier.
Thank you for your review and feedback;
Our mission is to offer shops a solution to allow their customers to easily sign up for back in stock notifications. With that in mind, notifications can indeed be created freely, but they go through an internal validation process to verify and flag those created by automated systems or deemed unauthentic.
Once flagged, such notifications are not visible and do not count towards the shops' quota. Also, we have the option to include (upon request) a reCaptcha, mitigating even further potential attacks on the storefront.
Paid plans will never automatically upgrade regardless of usage. Plan changes require an explicit approval from the shop owner through Shopify's charge authorization flow.
The Back in Stock Team
Wild Oak Boutique
This app didn't work for our store. Customer service was slow to respond to the issue, and responded by asking us to delete and re-install the app. We did that and it still didn't work. We again emailed customer support and never heard back. Will need to look for another solution.
The app worked pretty well, however, we didn't get enough to justify the monthly cost. Our theme has some out of stock functionality, so we will just use that. It is a little more manual, but not too much work for the number of stock out issues we have. The reason for the 1-star review is because when I uninstalled the app, there was still code in my them from "Back in Stock". This code prevented my theme's back in stock functionality from work, so now I have to go thru my code to figure out what is going on...
If you need help you are on your own, they recommend that you contact a developer - it is not fair to call it support, sorry.