Reseñas (23)

Calificación general
4,1
Recuentos por nivel de calificación
  • El 83% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 9% de las calificaciones son de 1 estrellas
10 de octubre de 2024

Shocking customer support. I had to reach out to Shopify who had to nudge the developers to respond. After one response, I asked my questions and have been waiting to hear back since. Simply not good enough in comparison to your competition.

EternaCards
Reino Unido
5 días usando la aplicación
Mercantile Apps respondió 11 de octubre de 2024

Hi!,
I know it can be frustrating, though we definitely do want to help; we responded directly and to your Shopify support ticket asking for more info. I'm Honestly not sure why the support ticket system wasn't relaying that or the questions you posted! as the issue was that we were just awaiting a response back.

Though (and as a general announcement) I would email us directly at service@mercantileapps.com for any and all help - we can always directly respond within a 24hr window.

Thanks

23 de febrero de 2024

Great app to have for larger stores that maintain stock lists from multiple vendors. We are able to offer pre-order for specific skus and upload quickly to create and maintain.

Support is top notch when issues arise. The team is quick to make updates and add features based on needs. Highly recommend!

Paynes Gray
Estados Unidos
Más de 1 año usando la aplicación
17 de mayo de 2024

This was exactly what I needed and the customer support was so helpful throughout, even helping implement changes that catered to my exact needs.

Wargame Portal
Estados Unidos
Alrededor de 1 mes usando la aplicación
17 de noviembre de 2022

Great app, excellent support! Ideal for any online store where you need to track inventory requiring backorder management.

Reaper Robs
Estados Unidos
Más de 2 años usando la aplicación
Fecha de modificación: 28 de marzo de 2022

Managing backorders would be impossible without this app. The app allows you to notify the customer that the item is on backorder, split the order when there's a mix of in stock and out of stock items, and it automatically fills the backorders when inventory comes in. Excellent app, and the support for the app is excellent as well!

UNBOUND. Supplements
Estados Unidos
Más de 2 años usando la aplicación
28 de julio de 2022

After trying some apps and getting no response at all to my problem from some developers, I finally ended up with Mercantile Preorder Backstock apps and wow finally... what a service from Jesse. At the moment I'm very busy with other things but Jesse just works behind the scenes...and suggests things that I haven't thought of yet. Pro activity I love it. App has no influence on speed and works fast because I had that problem with other apps that buttons started to lead their own life... Jesse & whole team Thanks again... Igor.

Sir Georges Luxury Men Store
Bélgica
Alrededor de 2 años usando la aplicación
16 de mayo de 2022

Great addition to our shop. The scheduling option really helps, too. Jesse has been very helpful, thanks!

five and two jewelry
Estados Unidos
Alrededor de 1 año usando la aplicación
24 de octubre de 2023

This app solves what we weren't able to solve with any other app... being able to take pre-orders on our site that 1) automatically turned off when stock checked in and 2) played nice with Bundles.app (app we use to sell product bundles).

There's been occasional issues as the app updates or our theme updates, but the developer is super quick to respond and figure out the issue and fix it.

Highly recommend!

Bunch Bikes
Estados Unidos
Alrededor de 1 año usando la aplicación
25 de abril de 2022

Fantastic Application! It's got benefits for your customers and for tracking orders in the backend as well. With this app we are able to effectively communicate pre-orders and ship dates to our customers at the time of their purchase, which is great for our customers. We are also able to choose to have orders split into two different order fulfillments based on product availability in our WMS which helps our team in house process orders more effectively. This app allows for the most efficient pre-order shipping from a customer satisfaction point of view! We use Shiphero as our WMS and it integrates well with that third party application!

threadbird-store
Estados Unidos
8 meses usando la aplicación
23 de mayo de 2022

This app is allowing us to do preorders easily! It's very simple to use and the splitting of orders is exactly what we needed in order to make preorders work for us! Jesse has been great at answering our questions and responds very quickly! We just launched preorders last week and everything seems to be working great for us. Very happy we found this app!

Three Bird Nest
Estados Unidos
7 meses usando la aplicación