レビュー (24)

総合評価
3.7
評価レベルごとの件数
  • 評価の79%は5つ星です
  • 評価の4%は4つ星です
  • 評価の4%は3つ星です
  • 評価の0%は2つ星です
  • 評価の13%は1つ星です
2024年10月10日

Shocking customer support. I had to reach out to Shopify who had to nudge the developers to respond. After one response, I asked my questions and have been waiting to hear back since. Simply not good enough in comparison to your competition.

EternaCards
イギリス
アプリの使用期間:5日
Mercantile Appsが返信しました 2024年10月11日

Hi!,
I know it can be frustrating, though we definitely do want to help; we responded directly and to your Shopify support ticket asking for more info. I'm Honestly not sure why the support ticket system wasn't relaying that or the questions you posted! as the issue was that we were just awaiting a response back.

Though (and as a general announcement) I would email us directly at service@mercantileapps.com for any and all help - we can always directly respond within a 24hr window.

Thanks

2024年5月17日

This was exactly what I needed and the customer support was so helpful throughout, even helping implement changes that catered to my exact needs.

Wargame Portal
アメリカ合衆国
アプリの使用期間:約1ヶ月
2024年11月12日

kann ich nicht empfehlen. Sehr Kompliziert und Funktioniert nicht

Garage Parts
ドイツ
アプリの使用期間:約1ヶ月
Mercantile Appsが返信しました 2024年11月14日

Thanks for reaching out. Where we differ is in the preorder splitting and flex shipping, which is inherently complex and has some limitations.. Though, we would love to help with any confusion should you still need!

2024年2月23日

Great app to have for larger stores that maintain stock lists from multiple vendors. We are able to offer pre-order for specific skus and upload quickly to create and maintain.

Support is top notch when issues arise. The team is quick to make updates and add features based on needs. Highly recommend!

Paynes Gray
アメリカ合衆国
アプリの使用期間:1年以上
2022年11月17日

Great app, excellent support! Ideal for any online store where you need to track inventory requiring backorder management.

Reaper Robs
アメリカ合衆国
アプリの使用期間:2年以上
編集日:2022年3月28日

Managing backorders would be impossible without this app. The app allows you to notify the customer that the item is on backorder, split the order when there's a mix of in stock and out of stock items, and it automatically fills the backorders when inventory comes in. Excellent app, and the support for the app is excellent as well!

UNBOUND. Supplements
アメリカ合衆国
アプリの使用期間:2年以上
2022年7月28日

After trying some apps and getting no response at all to my problem from some developers, I finally ended up with Mercantile Preorder Backstock apps and wow finally... what a service from Jesse. At the moment I'm very busy with other things but Jesse just works behind the scenes...and suggests things that I haven't thought of yet. Pro activity I love it. App has no influence on speed and works fast because I had that problem with other apps that buttons started to lead their own life... Jesse & whole team Thanks again... Igor.

Sir Georges Luxury Men Store
ベルギー
アプリの使用期間:約2年
2022年5月16日

Great addition to our shop. The scheduling option really helps, too. Jesse has been very helpful, thanks!

five and two jewelry
アメリカ合衆国
アプリの使用期間:約1年
2023年10月24日

This app solves what we weren't able to solve with any other app... being able to take pre-orders on our site that 1) automatically turned off when stock checked in and 2) played nice with Bundles.app (app we use to sell product bundles).

There's been occasional issues as the app updates or our theme updates, but the developer is super quick to respond and figure out the issue and fix it.

Highly recommend!

Bunch Bikes
アメリカ合衆国
アプリの使用期間:約1年
2023年10月14日

Am liebsten würde ich 0 Sterne geben, einfach nur Peinlich und auch eine Frechheit durch den letzten Update wurde die Möglichkeit genommen sein Abo zu beenden, niemanden aber wirklich niemanden kann ich diese App empfehlen.

Strictly Business Only
ドイツ
アプリの使用期間:11ヶ月
Mercantile Appsが返信しました 2023年10月15日

Thanks for your review; Unsubscribing automatically happens when you uninstall an App from your Shopify admin settings - so I don't know what you mean.

I would love to help though. If you are interested in reinstalling the App, it will now start over on the Free Plan and allow 10 Preorder activations. Would love to work out any issues you were having, please reach out!