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Shocking customer support. I had to reach out to Shopify who had to nudge the developers to respond. After one response, I asked my questions and have been waiting to hear back since. Simply not good enough in comparison to your competition.
Hi!,
I know it can be frustrating, though we definitely do want to help; we responded directly and to your Shopify support ticket asking for more info. I'm Honestly not sure why the support ticket system wasn't relaying that or the questions you posted! as the issue was that we were just awaiting a response back.
Though (and as a general announcement) I would email us directly at service@mercantileapps.com for any and all help - we can always directly respond within a 24hr window.
Thanks
This was exactly what I needed and the customer support was so helpful throughout, even helping implement changes that catered to my exact needs.
kann ich nicht empfehlen. Sehr Kompliziert und Funktioniert nicht
Thanks for reaching out. Where we differ is in the preorder splitting and flex shipping, which is inherently complex and has some limitations.. Though, we would love to help with any confusion should you still need!
Great app to have for larger stores that maintain stock lists from multiple vendors. We are able to offer pre-order for specific skus and upload quickly to create and maintain.
Support is top notch when issues arise. The team is quick to make updates and add features based on needs. Highly recommend!
Great app, excellent support! Ideal for any online store where you need to track inventory requiring backorder management.
Managing backorders would be impossible without this app. The app allows you to notify the customer that the item is on backorder, split the order when there's a mix of in stock and out of stock items, and it automatically fills the backorders when inventory comes in. Excellent app, and the support for the app is excellent as well!
After trying some apps and getting no response at all to my problem from some developers, I finally ended up with Mercantile Preorder Backstock apps and wow finally... what a service from Jesse. At the moment I'm very busy with other things but Jesse just works behind the scenes...and suggests things that I haven't thought of yet. Pro activity I love it. App has no influence on speed and works fast because I had that problem with other apps that buttons started to lead their own life... Jesse & whole team Thanks again... Igor.
Great addition to our shop. The scheduling option really helps, too. Jesse has been very helpful, thanks!
This app solves what we weren't able to solve with any other app... being able to take pre-orders on our site that 1) automatically turned off when stock checked in and 2) played nice with Bundles.app (app we use to sell product bundles).
There's been occasional issues as the app updates or our theme updates, but the developer is super quick to respond and figure out the issue and fix it.
Highly recommend!
Am liebsten würde ich 0 Sterne geben, einfach nur Peinlich und auch eine Frechheit durch den letzten Update wurde die Möglichkeit genommen sein Abo zu beenden, niemanden aber wirklich niemanden kann ich diese App empfehlen.
Thanks for your review; Unsubscribing automatically happens when you uninstall an App from your Shopify admin settings - so I don't know what you mean.
I would love to help though. If you are interested in reinstalling the App, it will now start over on the Free Plan and allow 10 Preorder activations. Would love to work out any issues you were having, please reach out!