리뷰 (24)

전체 평점
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2024년 10월 10일

Shocking customer support. I had to reach out to Shopify who had to nudge the developers to respond. After one response, I asked my questions and have been waiting to hear back since. Simply not good enough in comparison to your competition.

EternaCards
영국
앱 사용 기간 5일
답글 Mercantile Apps개 2024년 10월 11일

Hi!,
I know it can be frustrating, though we definitely do want to help; we responded directly and to your Shopify support ticket asking for more info. I'm Honestly not sure why the support ticket system wasn't relaying that or the questions you posted! as the issue was that we were just awaiting a response back.

Though (and as a general announcement) I would email us directly at service@mercantileapps.com for any and all help - we can always directly respond within a 24hr window.

Thanks

2024년 11월 12일

kann ich nicht empfehlen. Sehr Kompliziert und Funktioniert nicht

Garage Parts
독일
앱 사용 기간 대략 1개월
답글 Mercantile Apps개 2024년 11월 14일

Thanks for reaching out. Where we differ is in the preorder splitting and flex shipping, which is inherently complex and has some limitations.. Though, we would love to help with any confusion should you still need!

2023년 10월 14일

Am liebsten würde ich 0 Sterne geben, einfach nur Peinlich und auch eine Frechheit durch den letzten Update wurde die Möglichkeit genommen sein Abo zu beenden, niemanden aber wirklich niemanden kann ich diese App empfehlen.

Strictly Business Only
독일
앱 사용 기간 11개월
답글 Mercantile Apps개 2023년 10월 15일

Thanks for your review; Unsubscribing automatically happens when you uninstall an App from your Shopify admin settings - so I don't know what you mean.

I would love to help though. If you are interested in reinstalling the App, it will now start over on the Free Plan and allow 10 Preorder activations. Would love to work out any issues you were having, please reach out!