BackupMaster Backups
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The app runs smoothly in the background. I had an instance last week with a product import that was missing image links.... some products lost their images.. within a few minutes I was able to restore them from the backup. Works flawlessly and already saved me many work hours (and might even have increased my life expectancy given lower overall stress level).
We're thrilled to hear that the app has saved you time and reduced stress! If you ever need further assistance, don’t hesitate to reach out.
I encountered a glitch on our site: the home page main (top) banner did not load, or it did but then dissappeared and I could not find the cause of the problem, so I used this app to go back in time to a previous back up. What a relieve, the site is working again! Always wondered if a backup is needed, but it looks like it is. What I noticed with some other backups is that they did not save the theme and all it s contents. This app does and as a result you can clone the whole site to another location. In our situation we only restored the theme and that was enough to get our site working again. It is also extremely easy to use: in case of a total crash, the back up is even available direct on their servers and a link to that is provided.
Thank you for sharing your experience! We're glad our app helped restore your site quickly and easily.
Seems to be working great so far. Definitely a relief to know that the site is fully backed up. Support seems to be very good also so far. I tried quite a few back up apps but this one seem to have all of the features that I was looking for. Thank you - Dean ( www.inkhub.com.au )
Thank you, Dean! We're glad to hear our app brings peace of mind. Don’t hesitate to reach out if you need any assistance!
Works great. Highly recommended.
Thank you! We're delighted you're enjoying the app. Don’t hesitate to reach out if you ever need support.
The company resolved my issues
Hi Ankit,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your input is important to us, and we’d like to provide some context for how we approach plan upgrades to ensure fairness and transparency.
Our plans are based on the number of orders a store processes each month and the features required to support growing businesses. If a store consistently exceeds its plan’s order quota for three consecutive months, we reach out to suggest upgrading to a plan that better fits its needs.
We believe it’s important for customers to make this decision themselves, rather than upgrading plans automatically. This ensures that charges are always transparent and within the customer’s control. At the same time, we kindly ask that customers upgrade when requested, as this helps maintain fairness for all users.
We regret that this process didn’t meet your expectations, and we’re actively working to improve how we communicate these situations in the future. We’ve also reached out privately to discuss this further and would love the opportunity to work with you again.
Thank you for your feedback—it helps us continue refining our app and service to better serve our customers.
Warm regards,
The BackupMaster Team
Exceptional Backup Solution!
BackupMaster has been a game-changer for managing our data. The app’s ease of use and reliability in backing up and restoring data are unmatched. The intuitive interface made the setup process straightforward, and the seamless integration with our existing systems was impressive. I especially appreciate the customer support, which is prompt and highly knowledgeable. It’s reassuring to know that our data is secure and can be easily restored when needed. Highly recommend BackupMaster for anyone looking for a robust and efficient backup solution!
Thank you for your wonderful review! We're thrilled to hear that BackupMaster has been a game-changer for your data management and appreciate your recommendation.
Great app, helpful and thorough support
Thank you for your kind words! We're thrilled to hear that you find our app helpful and our support thorough. Your feedback motivates us to keep improving. If you have any more questions or need further assistance, please don't hesitate to reach out.
Excellent onboarding experience
Thanks for the kind words! We're glad you had a great onboarding experience. We're here if you need anything!
Great, intuitive app and the setup is super easy! Also, the customer service is outstanding!
Thank you so much for your kind words! We're thrilled to hear that you found our app intuitive and easy to set up. Our team is dedicated to providing outstanding customer service, and your feedback means a lot to us. If you ever need any further assistance, please don't hesitate to reach out.
Install was a breeze. The support super amazing! Now I feel ready against any possible ransomware attack or anything!