BackupMaster Backups , 108 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
    107
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants appreciate this app for its daily automatic and manual backup options, saving them from data loss due to errors or accidental deletions. Its selective restore feature, high data security, and Google Drive integration are highly valued. Many find it useful for duplicating stores and scheduling backups as per their needs. The app is also praised for its excellent customer support and ability to backup more store data than other apps.

Edited February 23, 2023

Tried the app it just does not work at all. We have decided to cancel our trial. They kept us hours on the phone and result was nothing. Very unhappy.

Watch Store
United States
1 day using the app
BackupMaster.io replied February 24, 2023

Dear Lola,

Thank you for taking the time to provide feedback regarding your experience using our beta functionality for transferring data between your Shopify stores. We are very sorry that it did not meet your expectations, and we deeply understand how frustrating it can be when the new store's theme doesn't look as precise as expected.

However, as mentioned previously, Shopify imposes certain limitations on all apps, including ours, which means that some actions must be performed manually when creating a new store.

That said, we want to assure you that our app has successfully transferred the following data:

Products: 88
Blogs: 1
Custom Collections: 1
Smart Collections: 11
Pages: 10
Themes: 3
Assets: 755

Our engineers have reviewed the logs and confirmed that there were no errors during the transfer. However, we understand that setting up a new store can be overwhelming, and we want to make sure that we're doing everything we can to help you along the way. Our tech team is eager to work with you to ensure that your store is set up successfully.

It is essential for us not only to add new functions but also to hear from our customers and their feedback so we can improve our app to better serve their business needs. I have written to you, and we are ready and willing to assist you with the setup.

Regards,
Marina S.
Customer Support Team
backupmaster.io

1
1