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Terrible experience with Rewind
I’ve had this app for over 4 years and honestly, it’s been nothing but disappointing.
In all that time, I only needed to use it once—and it failed completely. Their response? An apology and two months of free credit, which didn’t come close to covering the huge amount of work we lost.
To make matters worse, they quietly increased the subscription from $3 to $19 without ever notifying us. We ended up paying this massive price hike without even knowing.
On top of that, the app is full of bugs. Just yesterday, our store (surface-2-air-sports.myshopify.com) couldn’t even connect because of an ERR_BLOCKED_BY_RESPONSE error.
Bottom line: Do not waste your money on Rewind. It’s unreliable, overpriced, and not worth the risk.
We’re sorry to see you go. We remember your case and appreciate you working with us as we escalated to engineering to understand the intricacies and find a solution.
We know price increases sting. This was our first such adjustment in many years and we did build communications around it so that it wouldn't come as a shock. Whatever the case, we wish you well, and strongly encourage you to keep a backup and recovery solution in place—even if it isn’t Rewind.
Don't use this app. It's fine in case of a data crash, but if you want to export your data with less than 6 months of subscription, they flatly refuse. If you want to temporarily stop your activity while keeping your data, it will be impossible...
Thank you for highlighting the main reason Rewind exists: to help merchants recover quickly in the event of a crash or data loss.
We’re sorry that our current approach to data exports didn’t meet your expectations. Full JSON exports require hands-on work from our support team, we do limit them so we can provide consistent, timely assistance to all Rewind customers. Our team is actively exploring ways to make export options more flexible in the future, and we appreciate your feedback. We're always looking for ways to make Rewind even better.
Not worth it. We have paid for over 3 years and never needed to use it once. Canceled due to a 533% price increase (from $3 to $19/month), with no noticeable improvement in value. Sudden price hikes like this break trust, especially for a "just-in-case" app. Hope this feedback helps others make an informed decision.
Data disasters happen all the time. We're glad you've never experienced one and we hope you never do. You don't have to use Rewind but we would caution that having a backup—and a way to restore data seamlessly in event of a disaster—is a must.
Rewind is about preparedness and knowing that if you ever have a problem, you have a clear, quick path to get back to business as usual.
There are other better options. Some of our SKUs got corrupted due to an incorrect file upload. The back-up restore feature did not work.When we contacted support, there was no response. When they need to increase your plan and charge more money, they seem to have enough resources for that. This app has proved to be useless to us. Find someone else.
We’re sorry we didn’t meet your expectations. We know how frustrating it is when things don’t go as planned. There are always edge cases and restoring data after complex updates can sometimes require extra context from the team involved. We’ll use the experience to keep improving how we support our customers.
App did not backup and restore Variant data and metafields. The AI Chat and help files inform of API limitations, but other Apps can do it. Look elsewhere and save yourself the pain of data loss.
The only time I ever needed to revert to a back-up due to a coding mix-up, I learned it was not automatic and I needed to contact someone to do it. With response times taking 2 days each time, it was quite frustrating. You can imagine, when you need to revert your website due to a coding error, you want it to revert asap. I ended up just hiring a coder to fix it. That said, I decided to continue using the app as a fail-safe, just in case. However, with their recent announcement that they are taking a *100%* price increase (yes, 100%) next month, I am moving on to another backup app. I get the cost of business is going up, but for an app with no COGs, no Tariffs, etc, a 100% increase is ridiculous. Bye bye.
We’re sorry this didn’t go as quickly as you needed. Rewind backs up and restores themes—including .liquid code—and in most stores, recovery is automated, requiring just a few clicks. In some cases, custom code and ongoing code changes can make an automated rollback more involved. In these cases, we aim to move fast to help. If we missed the mark here, we apologize.
After doing a backup, certain in-text images did not get restored. Contacted support, although they were nice, could not fix the issue and said that Rewind Backups does not include these images. I had to manually fix many, many product pages and put these images back.
Then, a few weeks later these images were again removed, without doing a backup. Again, this is costing us many hours of manual work to restore these images.
We had a paid subscription and expected better performance.
If you are looking for an app that restores ALL aspects of your site, including all images, then don't use this app.
Thank you for your feedback and sorry for the hassle you experienced with restoring images.
To clarify, Rewind backs up and restores the exact HTML of your product descriptions, along with images that are properly attached to Shopify resources like products, variants, and collections. In your case, some of the images were added as standalone media via hard-coded URLs, which unfortunately means they weren’t linked to Shopify objects and couldn’t be included in the backup.
The best way to ensure full image coverage is to upload them using Shopify’s image picker. That way, the images are “attached” and Rewind can capture and restore them automatically.
We appreciate you highlighting this. Your feedback helps others avoid similar pain and gives us insight into where expectations can be clearer. Thanks again.
If you have thousands of products, do not rely on this.
Our store has thousands of products, I accidentally deleted some, so i used this app to restore all products to a date before I deleted the products.
For some reason this app changed the assigned variant image for hundreds if not thousands of products to display the wrong image. I havent been able to check how many products this app has messed up.
Update: in response to their response. I went back and forth with their support for a while, the end result was them telling me they could not reproduce the isssue, no fix.
Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy this image problem for you and understand what led to this happening. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.
They raised the pricing by double without announcing it.
Is there also a bigger benefit ?
I found nothing.
Thank you for sharing your valuable feedback. Our price update reflects our continued investment in new improvements that enhance the protection of your Shopify store, including: advanced backup and restore coverage for metafields and translations, backups and restores for Klaviyo and Mailchimp at no extra cost, and enterprise-grade security to keep your data safe.
We never want our valued customers to feel blindsided by these updates, and we strive to communicate as transparently as possible. For more details on our price update, please visit our Knowledge Base: https://help.rewind.com/hc/en-us/articles/41129110623899-Price-update-for-Rewind-Backups-for-Shopify-and-Protection-Suite
We had a terrible experience with this app. On go-live day, most of our data did not come across from our sandbox to the live store, so the team had to populate it manually.
