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So far so good. The visibility of what is backed up is excellent and provides real peace of mind that we can recover if the worst were to happen, or simply part of the site gets broken. It's always a bit of a nail-biter adding apps that modify things in the background - another good reason to have this in place. No brainer - do it!
Really nice app to have on your store, gives a lot of peace of mind to know that if you accidentally delete anything you can get it back with 2 clicks of a button.Cheap and simple to use, support is also very fast to respond which is great, I do recommend it
Thank you! We take pride in our support team.
Love it! User friendly and much peace of mind knowing all my hard work is backed up and easy to restore! A must have!
Unfortunately I didn't make a duplicate of my site and started making all kinds of changes, unwanted changes, so I had to use Rewind and go back in time... fortunately, it worked perfectly! Very easy to do, only took a half hour, and had to tweek just a couple of things. Other than that, presto, my site was back to normal. Rewind is awesome to have, not only for continual backups but for those big-time mess-ups! Would certainly recommend.
We have been with Rewind for over 1 year now, and we just came across an overcharge of $6 per month over our $10 per month subscription. When we asked why? we were told " oh you are in the old subscription " which is 65 orders per month". Yet we NEVER got an email to upgrade or enhance our subscriptions, There must be over 200 customers being effected by this, which to me is shady business. Why did you not automatically upgrade the customer who had 65 orders per month since they are paying $10 and the 200 orders per month is only $9? why were you taking an extra $7 per month from your customers?
When we asked for a refund or a credit the answer from support was " No so we did charge you accordingly for the plan you were on, if you would like to switch plans today you can avoid overage charges in the future"
When we asked for when exactly was the new subscription introduced to we can back track it and only get a refund from that date onward we were told " I do not have an exact date as to when the order based plans were introduced. "
This is shady and not good honest business, we will raise this concern to shopify and we will delete this app immediately.
This is our story, honesty is key in any business, and being grandfathered in a subscription has always been the case with many companies, but unfortunately not this one.
Take from this what you will.
We understand that being billed more than you were expecting can come as a shock. At all times we do our best to be as transparent as possible about historical plans and we will never force anyone to change a plan that’s working for them.
The plan you had originally signed up for came with overage charges. This is not something we attempted to conceal and something that at the time was clearly listed on our page. We would backup your store up to 20,000 items - and for every 2500 extra items above that threshold we charged $2.
This plan became a grandfathered plan in the wake of new plans we introduced in 2019, but as many of our clients were getting a better deal on the old plans, we didn’t force anyone to upgrade - nor could we even if we wanted to in accordance with Shopify’s billing procedures.
We understand however that despite all this, it did come as a surprise which is why a full refund has been initiated with Shopify’s billing team. Our support team is also more than willing to help you upgrade to our new plans which will save you some money if that is what you want to do. Please contact us at help@rewind.io or reply to any of our outreach to you.
Great app. Does what it says, great support, easy to use, and essential for any store. Highly recommended.
Easy and quick to install. Happy to know that if something happens we have a backup and don't have to recreate our site.
Regular and Reliable solution for www.209lebanesewine.com
Easy to use, robust, and great reporting features. Nicely done.
Easy to use and install - works right away - nice customer service - fortunately I have not needed the backup restore yet and hope that stays that way - but it gives me a good feeling to be protected in the worst case. I can only recommend it! Thanks for the great tool :)