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I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.
If you have thousands of products, do not rely on this.
Our store has thousands of products, I accidentally deleted some, so i used this app to restore all products to a date before I deleted the products.
For some reason this app changed the assigned variant image for hundreds if not thousands of products to display the wrong image. I havent been able to check how many products this app has messed up.
Update: in response to their response. I went back and forth with their support for a while, the end result was them telling me they could not reproduce the isssue, no fix.
Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy this image problem for you and understand what led to this happening. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.
We got this to feel a sense of security in case anything ever happened to our store. However, the one time we need to actually use a backup, we find out that they don't actually backup metafields, despite it being listed on the pricing cards above. Metafields are crucial to our store. After talking with support, I understand that they've said that the Shopify API doesn't allow them to back this up. But then don't list it and have me feeling surprised when the backup isn't there.
Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy your metafield issues, as we should be able to support this. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.
I was ready to publish a batch of significant change to our Shopify theme on a Saturday afternoon, but didn't want to do it without some type of a backup/rollback protocol in place. I started to research Shopify backup software, and found glowing reviews of Rewind. But I had some technical questions as to whether it would fit our needs. I sent an email to customer support, and was shocked to get an answer within the hour on a Saturday! Brittney of Rewind was able to answer all of my questions, and offered to help with the setup process (which was so simple no help was required). I got Rewind installed and configured, and was able to confidently publish the theme changes with peace of mind that I could easily roll back if necessary. Thank you, Brittney, and thank you, Rewind!
Rewind Backups is a fantastic app for Shopify stores. The peace of mind you get by having installed it definitely worth it.
I recently closed my shop and wanted an export of the data Rewind backup. Brittney at Rewind made the process effortless.
Great product and customer support (Brittney) was very helpful in helping us make some changes to our paid plan.
Great service. Thank you Brittney.
Easy to use and very responsive customer service. Thank you Bianca!
Brittney went out of her way to help resolve the problem. She actively looked for a workable solution which was both appreciated and refreshing. Good old-fashioned customer service which is appreciated.
Just the thought of having a potential lifesaver that one day, is worth it every penny. Plus: customer support answers promptly and fast. Overall: good.