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I have successfully restored in the past with Rewind. I used to have a good review for this app.
We triggered a blog restore on a Friday and were not able to recover the data until one of their support members restored it manually on the folowing Tuesday. By that time, we were no longer getting traffic on previously highly ranked keyword. If this would have been product data, we would have been out of business for 3 days, since there was nobody on the other side to provide support.
A backup tool must have integrity, availability and reliability. By being unable to restore, 2 of these were broken, and my trust on this app with them. Moving to another solution.
Thank you for your feedback. We're sorry to hear that your experience with Rewind has changed from a previous 5-star review.
Our support team has followed up and restored your blogs.
On the weekend support, we hear you. Our current standard support hours don't include the weekend, but we never want our valued customers to feel left alone. We do our very best to get back to all enquiries as quickly as possible, in the order they are received.
They raised the pricing by double without announcing it.
Is there also a bigger benefit ?
I found nothing.
Thank you for sharing your valuable feedback. Our price update reflects our continued investment in new improvements that enhance the protection of your Shopify store, including: advanced backup and restore coverage for metafields and translations, backups and restores for Klaviyo and Mailchimp at no extra cost, and enterprise-grade security to keep your data safe.
We never want our valued customers to feel blindsided by these updates, and we strive to communicate as transparently as possible. For more details on our price update, please visit our Knowledge Base: https://help.rewind.com/hc/en-us/articles/41129110623899-Price-update-for-Rewind-Backups-for-Shopify-and-Protection-Suite
mi ha salvato da una perdita totale dei dati
Thank you for sharing this feedback with us. We're happy that we've been able to protect your store from data loss. Thanks for trusting Rewind to protect your Shopify store.
Easy to integrate & backup. Support was able to get all my businesses under one account quickly. Great communication and the whole processes has been great!
Preis hat sich mehr als verdoppelt ! das ist nicht fair ! ich Kündige !
Danke für dein Feedback. Wir haben die Preise vor Kurzem erhöht und uns große Mühe gegeben, diese Änderung sowie die Gründe dafür offen mit unseren Kund:innen zu kommunizieren. Eine 1-Stern-Bewertung wäre verständlicher, wenn wir versucht hätten, die Preiserhöhung heimlich durchzuführen – aber wir respektieren deine Entscheidung. Entschuldigung, falls diese Übersetzung nicht gut ist.
(English:
Thanks for sharing your feedback. We did increase prices recently and went to great effort to ensure that price change and the reasoning behind it was communicated with customers. A 1-star review would seem more reasonable if we tried to sneak a price increase through but we respect your choice. Sorry if this translation is not good.)
I had problems with the new installation and choosing a pricing plan. Biance helped me very quickly and competently. Everything was great, thank you very much.
Netter und schneller, zuvorkommender Support. Nach der Installation ging das erste Backup schnell und unkompliziert.
Rewind is a great app. Fortunately there hasn't been an emergency yet where I needed it but it's good to know it's there. Brittney is very helpful, professional and kind.
Rewind Backups Support team is quick, efficient and effective. They kept on informing me until a solution was found. This is what I call "a perfect service".
Awesome app, very well designed and managed and so far 100% reliable. We've been using Rewind in two Shopify stores so far with another one on the way. We wouldn't want to miss it as it turns such an important task as creating regular backups of the entire store into a very easy process. We can highly recommend Rewind to any merchant. Make sure you have it way before you ever need it!
