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I really see value in being able to recover from our own errors and external actions by bad actors. For these cases, having a reliable backup is key. In our case we only had to recover from our own misfires, but when needed, it worked flawlessly. I look forward to some more coverage for metadata such as inventory levels or the ability to include smaller, lower performing stores in the bigger plan until the store can pay the price itself.
Thank you for your feedback. We're happy that Rewind has helped you restore your data flawlessly! We appreciate your feedback on increased coverage and plan flexibility, and we look forward to continuing to protect your valuable Shopify data.
I do not recommend this app. It no longer backs up inventory tracking quantities, so when you restore listings in Shopify, all items are returned as untracked inventory.
Rewind informed me that due to Shopify’s API limitations, they’re unable to properly track inventory quantities within listings. This means that if you need to restore products you accidentally deleted, you still have to manually re-enable inventory tracking for each item and physically recount and re-enter all stock quantities.
Given the high price point, the app doesn’t offer nearly enough time savings or functionality to justify the cost.
We appreciate you reaching out and sharing your experience. We strive to be trustworthy and never want our valued customers to feel misled. There are certain things that Rewind cannot yet back up and/or restore, and you can find a list of what's currently supported by Rewind for Shopify here on our Knowledge Base: https://help.rewind.com/hc/en-us/articles/27722238895003-What-does-Rewind-backup-for-Shopify.
Bad app. They more than doubled the price without any warning !!! Shady Shady way of running a business. Was difficult to unsubscribe. Not any guide on their site how to do it. No humans at their chat service. Regrets to have subscribed for more than a year with this company. With the help of Shopify AI I could finally cancel the subscription uninstalling this app.
Thank you for taking the time to share your feedback. We shared email communications about this update to keep our customers informed. This price change reflects added value through continued investments in our product reliability and security.
To cancel your subscription, log in to your Shopify admin --> select Apps in the sidebar menu --> find Rewind in the list of Apps --> scroll to the bottom of the page and click "Uninstall app". If you experience any issues while uninstalling, our support team is always here to help at help@rewind.com, and our Knowledge Base has detailed guides on how to cancel your subscription.
Not worth it. We have paid for over 3 years and never needed to use it once. Canceled due to a 533% price increase (from $3 to $19/month), with no noticeable improvement in value. Sudden price hikes like this break trust, especially for a "just-in-case" app. Hope this feedback helps others make an informed decision.
Data disasters happen all the time. We're glad you've never experienced one and we hope you never do. You don't have to use Rewind but we would caution that having a backup—and a way to restore data seamlessly in event of a disaster—is a must.
Rewind is about preparedness and knowing that if you ever have a problem, you have a clear, quick path to get back to business as usual.
I am so angry and annoyed at this back app.
I had to restore all my collections and when I did I noticed all the manual sort orders were not there any longer for over 1500 products - reason - just as other poor reviews of this app state they said "due to Shopify’s API limitations not sharing this information".
This app KNOWS of the the things which Shopify is not sharing with it as when there is an issue - you are clearly told this when you have an issue restoring. But only then!
There needs to be a much better upfront list of what is not backed up as this app is putting you in a complete false sense of security with its fancy weekly emails which lead you to believe everything is being backed up.
Well.. the reality is you'll only learn of what is not being backed up when you try and restore.
I regret using the app now as the very first time I have needed to use ti - the money invested in having it has not paid off. So I feel it's a waste of time. I could have manually backed up the elements this site is not backing up - if I has been told about them.
Very poor on the part of this site.
In this situation both Shopify and Rewind Backups were equally useless.
Please be aware to quiz this app on what is not being backed up and don't be fooled by all the glossy sales copy from them.
Thank you so much for taking the time to share your feedback. Being trustworthy is one of our core values, and we never want our customers to feel misguided on what's supported and unsupported by our backups and/or restores. Although we do back up and restore Smart Collections, we cannot current see, back up, or reliably restore the manual sort order even though Smart Collections themselves will be successfully restored. If you'd like to discuss this further, please contact our support team at help@rewind.com.
I always install this app in my personal projects, and I also have my clients install it. I believe it is essential for any serious business to have an automatic backup of everything, so that they can recover a very recent version of only what is necessary at any given time. Best wishes to the team!
Annoyed they increased the price more than double without warning. You just have to discover it on your bill.
Thank you for taking the time to share your feedback. We shared our price update communications via email to help keep our customers informed. We hear your feedback, and we continue to strive to be as transparent as possible about pricing and price updates.
Don't use this app. It's fine in case of a data crash, but if you want to export your data with less than 6 months of subscription, they flatly refuse. If you want to temporarily stop your activity while keeping your data, it will be impossible...
Thank you for highlighting the main reason Rewind exists: to help merchants recover quickly in the event of a crash or data loss.
We’re sorry that our current approach to data exports didn’t meet your expectations. Full JSON exports require hands-on work from our support team, we do limit them so we can provide consistent, timely assistance to all Rewind customers. Our team is actively exploring ways to make export options more flexible in the future, and we appreciate your feedback. We're always looking for ways to make Rewind even better.
We migrated from Bigcommerce to Shopify. Since we migrated over a large number of order, there we some questions about fees. Stephan helped me get everything sorted out. We used Rewind on our Bigcommerce store and we are thrilled to be able to continue to use Rewind with Shopify. Great support. Very helpful!!
Thank you for sharing your feedback. We're happy to hear that you were able to continue using Rewind after the migration and that Stephan, on our customer support team, helped you get everything sorted out.
We recently required support for a highly complex technical issue. The service we received was exceptional in every regard. The team was immediately available for a call to diagnose the situation, demonstrating a high level of responsiveness and expertise.
Most impressively, they developed a custom solution to address our specific requirements, a gesture that far exceeded our expectations. The implementation was flawless and resolved our issue completely and efficiently.
This level of dedication and technical capability is rare. We are thoroughly impressed and grateful for their outstanding support. A truly five-star experience.