Rewind Backups , 1.010 reseñas

The app works as described, Paul and Annie seem very willing to give attention to their users. In a highly competitive world riddled with terrible customer service, the team at Rewind shines as a bright exception. I will be using this app for my many stores in the future.

I had this app only for few days as I am migrating my website off
shopify so I cannot give a complete 5 stars.

Have not had to use it yet but nice to know it's there. Rating is 4 star as not tested. Back-up is essential - would not have a website without it, after all the work to put it together.

I'd give this a zero. WHat do you have fake reviews written by friends and family? I am pretty unpleased with this application. I deleted collections of blogs and put them all under one category versus several. I asked for help to "rewind and backup" a previous date to get these blogs back in place. This is the "professional" email I received back.

Sent to Karina S and help@rewind.io

How would you like to fix this? What would you like to happen?

Mike

--
Mike Mike from Rewind

No hello and thank you for contacting us. I've read the previous issues from the email forwarded by Shopify ...etc. Just this response. Not what I call customer service.
I then responded with my issue and didn't hear back from them. So I sent another email asking Is anyone home? The next day I woke up and checked for emails and still no response.

Not an app I would recommend. Customer service is very poor.

I accidentally deleted a category today with 78 products. It took me 1 minute to fix with this app. Trust me buy it.

I took the app in good faith.... Be aware that it does not back up everything as said... It does not back up Oberlo (at least) so any issues like i have just experienced will wipe out your store... For anyone thinkingg of getting this app or you have it already, be aware of this problem and check what you need before installing it.... Its flawed

This is a ‘must have’ App.

Were your business to suffer loss of your trading records then that may very well prove disastrous. And while Shopify is an excellent business, it cannot be expected to cover every single eventuality for every customer.

Rewind provides a fast, professional and easy to use solution against loss of crucial company data. I could not recommend it highly enough.

Nigel Hayes

Aditya was very consultative and of huge value in helping our business understand how we can enhance our store's data protection. Highly recommended.

Amazing Customer Service, Annie has gone the extra mile to support me with my blog backup problem and try to solve it.

Very easy to use and very simple interface. Love this! The app you hope you never have to use! Set up is seamless and you can access your regular backups whenever. from withgear