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We are very pleased with the level of care we received from the app regarding the restoration of our product metafields. Stephan and Ahmad are a credit to your company and were very quick to reply to all questions and queries which put our mind at rest.
Will definitely be recommending this app to other developers and stores we work closely with.
I have had Rewind installed since 2020 and I've never had a reason to use it until recently when there was an issue with deleted items in our store. The restore process was so smooth and easy, and the customer support was top-notch — responsive, and patient with all my questions. Stephan, in particular, was outstanding and helped me get set up with another feature of our plan that I had not been using before. Highly recommend this app!
I've been using them for years, but never needed to do a back up until last week. It was a very specific backup that I couldn't do myself, but customer support helped after two or three emails.
Initially, we were concerned about unexpected charges, but after reaching out, the team was incredibly transparent and quick to clarify everything. They provided excellent customer service and handled the situation fairly. Really appreciate their responsiveness and willingness to resolve things smoothly. A top-notch service!
I have been using The Rewind Backup app for a while now. It gives me peace of mind to know that if I mess up a theme by changing the wrong setting I will be able to roll it back to last (daily) backup. I can also easilly backup manully if I know I am about to try a change that might not go as expected. It s well for the money to keep our store save!
Bianca with customer support was very helpful and patient and walked us through the entire process. We feel more secure knowing all of our data is backed. We had a malicious freelancer delete everything once, and we never want to be left without an option to back it up ever again. We also customize our code occasionally, and sometimes things go wrong, with Rewind we feel at ease.
Thanks!
My biggest respect to you guys! Your app worked like a charm when we needed it the most!
Thank you for your kind words and for taking the time to share your experience, we really appreciate it!
I’ve never had to use the Rewind app, fortunately, but having it running in the background provides an immense sense of peace of mind for our business. I highly recommend it.
Love it. Set and forget - knowing you can go back and undo mistakes is a great relief
App does what it says in an easy to understand way. The support, especially Brittney, have been invaluable and respond very quickly when I have had questions.