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App does what it says in an easy to understand way. The support, especially Brittney, have been invaluable and respond very quickly when I have had questions.
While I wish it was easier to download a backup of my site, with a one click download, as I think it should be. I will say this.... I emailed their support and they were very responsive. Brittney Durston was the associates name that took care of me and she was prompt and very helpful. I have my backup downloaded a day later. That's good customer service.
Great support who actioned my requests quickly. App works well and is a must have for any store.
Reliable service that gives me peace of mind that my data is safe and secure and there for me if I ever need it. Thanks for all the help with setting up my account.
App is very intuitive and the team has been assisting us through the process of choosing the right plan based on our needs. 100% recommended!
Easy to use, fast and responsive support, great documentation.
I just installed the app yesterday so I cannot comment about the backups yet but so far customer service is quick to respond and they're very helpful!
Fortunately we haven't needed it much but the handful of times it was super easy to go back and restore a few products. returned within a few minutes and we were back and running as if nothing had happened.
If you have thousands of products, do not rely on this.
Our store has thousands of products, I accidentally deleted some, so i used this app to restore all products to a date before I deleted the products.
For some reason this app changed the assigned variant image for hundreds if not thousands of products to display the wrong image. I havent been able to check how many products this app has messed up.
Update: in response to their response. I went back and forth with their support for a while, the end result was them telling me they could not reproduce the isssue, no fix.
Thank you for the review. We strive to make our data backup and recovery platform simple to use, secure, and reliable, and we're sorry that your experience with our platform did not meet those expectations. We want to work to remedy this image problem for you and understand what led to this happening. We see our Customer Support team has been in touch with you and is actively working on trying to find a solution. Please respond back to our team at your earliest convenience to help us resolve things for you as quickly as possible.
Terrific app to provide peace-of-mind. I love the fact that Rewind is always on duty, if something should ever happen to our website content. Highly recommended for all Shopify clients!