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Rewind has a great support! Especially I'd like to thank Aditya form the Rewind Support Team for very detailed, clear and prompt answers to all my questions.
Customer Service is great and so helpful.
We have recently installed this app to protect us in the event of data loss or other human error related issues. The install and initial backup went smoothly, and the app's interface seems simple enough. Although we're hoping we never have to use it, it's really nice to have the peace of mind that it provides.
It is a useful app but very pricy.
Instructions for use are not easy to find.
Thanks for the review. Although it was posted in 2016, we thought we'd let new customers know that we've completely changed the app. It's much easier to use, and really doesn't require any instructions at all. If anyone needs help, you can find it at https://help.rewind.io or by emailing help@rewind.io.
good app does what it says. I now have it on both shops and it works fine. a must for shopify to stop mistakes
I installed this app to protect against mistakes by myself or my developer. It's definitely worth it to protect your hard work!
Rewind Backup works great! I have peace of mind knowing I have a backup in case something goes wrong.
We installed this the first day we moved to Shopify. Even though we never had to recover data in 10 years of online business it is nice to know we are protected just in case.
The only time I need to use the Rewind app was when my menus reverted to an old version. I did not change the menus, and the last change was the Rewind app making an new menu backup page. The rewind app was unable to restore the old menus. Support was unable to assist and decided to blame everyone else. So the app has been useless to me when finally needed.
Hi there,
We’re sorry to hear about the issue you experienced with your navigation menu! We recognize that losing any information can be a painful experience, and that’s why we’re here to help. While we wish we could provide backup and restoration support for every type of information stored on a Shopify store, unfortunately our access is limited in a few areas, including Navigation Menus.
Despite this, we do try and overcome the lack of access by using a different method of capturing the information stored in your navigation menu, and then we store that securely in your backups. While we recognize this method cannot support automatic restoration, like we can with products, we still do have access to this information and have worked with many merchants in the past to help them manually restore this. If you’re interested in receiving help to restore this, please feel free to reply to our support team’s message so we can assist.