Avis (1 037)
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I don't have very many products and signed up for the free plan. I don't know how it's possible that they are now charging me $ 8-month fee as saying I have 5000+ records when I don't even have a hundred products. Slimy, sneaky people. Distrust very much! Oh, and they have a no refund policy!
Thanks for choosing Rewind to backup your store. We have a very flexible refund policy that will refund any charges to customers who aren't happy with our service.
In your case, you were being billed for the total number of items in your backup, not just the number of products. This would have been explained when you subscribed to Rewind.
We'd be happy to refund you the $8 fee - simply contact us at help@rewind.io or 1-855-5-REWIND and we'll refund you the full amount.
Must to have!! Great App!! Don't miss anything
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Does what is says on the tin. I am very happy with this app so far. Easy installation and setup. I hope to never have to use it but knowing I have it gives me a lot of peace of mind.
Easy to use, easy to install, personal care and support already after only being a Customer for 3 days. Makes me worry a lot less knowing i have this service ! Thank you Aditya Shah for answering all of my questions and helping me to understand how the back up works and restore's
Aditya is an All-Star, thanks for giving him a shout-out! We are very proud of our support and success teams :)
Great support, great app, great and easy implementation - all-in-all, just great!
They charged me without asking me.I dont recommended!!!! this is not honest.I'm very angry!!!!!!!!!!
Hi there,
As we bill through Shopify, we must receive your approval prior to being able to charge you. We can see that you selected and approved the charge for your plan on June 11th, 2019 at 2:49AM EST. Regardless, if you feel you may have selected the wrong plan or weren't happy with the product, we will gladly refund you. Please contact our help team at help@rewind.io to arrange for your refund.
hi i didn't get my store rewind where i was I need help i was using the free trial to see how it works
We're sorry to hear that your restore did not work as anticipated! Our support team reached out, and it appears that there was some confusion around restore capabilities. It is not possible to restore from a backup that was never created. You can find our help doc that outlines how Rewind works, here: https://knowledge.rewind.com/s/article/how-does-rewind-work
Your first backup is your first point to restore back to. Please be assured that going forward, you'll be able to restore from any version that has since been backed up, and get things back up and running in no time!
We're always happy to help in any way we can, and encourage you to email help@rewind.com if you have any questions or issues.
After investing 100s of hours into my shops it feels really good to have fresh backups of everything. Im vary happy with the Rewind app user friendly and nice UI and the excellent and prompt support I get.
Rewind Backups is quick, easy, does what it says, and the customer support is excellent! They were able to quickly resolve my account level issue.
Thank you very much! We pride ourselves on our customer support - glad to hear your issue was resolved quickly.
This app is awesome for peace of mind. Just install it and it works. When you need the backup, it's there.. Plain and simple.. Thanks