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Have not had to use it yet but nice to know it's there. Rating is 4 star as not tested. Back-up is essential - would not have a website without it, after all the work to put it together.
I'd give this a zero. WHat do you have fake reviews written by friends and family? I am pretty unpleased with this application. I deleted collections of blogs and put them all under one category versus several. I asked for help to "rewind and backup" a previous date to get these blogs back in place. This is the "professional" email I received back.
Sent to Karina S and help@rewind.io
How would you like to fix this? What would you like to happen?
Mike
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Mike Mike from Rewind
No hello and thank you for contacting us. I've read the previous issues from the email forwarded by Shopify ...etc. Just this response. Not what I call customer service.
I then responded with my issue and didn't hear back from them. So I sent another email asking Is anyone home? The next day I woke up and checked for emails and still no response.
Not an app I would recommend. Customer service is very poor.
Thanks for leaving a review for Rewind. Although this was more than 2 years ago, we wanted to let future customers know that we did reply right away and offered to help resolve the issue.
Customers can now rewind items back on their own, without assistance from Rewind.
I accidentally deleted a category today with 78 products. It took me 1 minute to fix with this app. Trust me buy it.
I took the app in good faith.... Be aware that it does not back up everything as said... It does not back up Oberlo (at least) so any issues like i have just experienced will wipe out your store... For anyone thinkingg of getting this app or you have it already, be aware of this problem and check what you need before installing it.... Its flawed
Ladies buy Leigh,
I am sorry you've experienced issues with your store recently. There are many things that can go wrong when selling online. At Rewind, we are committed to protecting against as many types of data loss as we possibly can.
Unfortunately, due to technical limitations, we cannot backup and restore data from other third-party apps. So you're exactly right - we do not backup Oberlo, the dropshipping app you use.
We make no claims to back up the data in third-party apps like Oberlo. Right here on our app listing, we outline what we can backup, and third-party apps are not listed. To be extra clear, in our help center we list everything that we cannot back up.
No matter where you store it, losing data that enables you to sell online is brutal. I hope that my explanation here can help you understand why Rewind was not able to bring back your Oberlo data.
Maura
maura@rewind.io
This is a ‘must have’ App.
Were your business to suffer loss of your trading records then that may very well prove disastrous. And while Shopify is an excellent business, it cannot be expected to cover every single eventuality for every customer.
Rewind provides a fast, professional and easy to use solution against loss of crucial company data. I could not recommend it highly enough.
Nigel Hayes
Aditya was very consultative and of huge value in helping our business understand how we can enhance our store's data protection. Highly recommended.
🙌Love to hear that you're protecting your store with Rewind
Amazing Customer Service, Annie has gone the extra mile to support me with my blog backup problem and try to solve it.
We're very proud of our support team - thank you for acknowledging them! Annie is definitely an all-star ⭐️
Very easy to use and very simple interface. Love this! The app you hope you never have to use! Set up is seamless and you can access your regular backups whenever. from withgear
So glad to hear it – thank you!
I just set this App up with Annie and it couldn't have been easier. Now fingers crossed nothing goes wrong and that I will never need it, lol! I do have all faith in Annie and the team, that my data is secure though.
Thank you for writing a review! We're proud to have your back - and to have Annie helping out on the front lines :)
Don't know about the app as just installed yet but install support was great. Thanks Annie and have a great day!