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I used to love this app, but they brough up the price which is fine (but no notificiation), they had also failed to answer my 4 email requests asking for a JSON hard copy. In fact I haven't heard from them since Christmas time. For backing up your shopify store I advise other options. Thanks ---- Updating this review from Feb 18th as support reached out. It turned out that the email stopped being recognized by their support system. This has since been resolved and with helpful support I have gone back to them as you need good backups and a helpful person/good customer service at the other end. Otherwise it just doesn't work. Regarding price change I just missed the notification. Thanks
Thank you for taking the time to share your feedback.
We understand how frustrating communication issues can be. That’s never the experience we aim to deliver, especially when you've previously had such a positive experience with Rewind. Regarding the recent pricing update, we did share advanced notice via email to keep customers informed ahead of the change.
Our support team has reached out directly and remains available to help. We appreciate your continued collaboration and the opportunity to work through this together.
mi ha salvato da una perdita totale dei dati
Thank you for sharing this feedback with us. We're happy that we've been able to protect your store from data loss. Thanks for trusting Rewind to protect your Shopify store.
was free, they charged me 160 euros. not recommended
Thank you for sharing your feedback. Regarding the pricing update, we provided advanced notice via email to keep customers informed before the change. This was our first price increase in many years, and it reflects substantial added value through continued investments in our product reliability and security. If you have any questions, our support team is available at help@rewind.com.
I have successfully restored in the past with Rewind. I used to have a good review for this app.
We triggered a blog restore on a Friday and were not able to recover the data until one of their support members restored it manually on the folowing Tuesday. By that time, we were no longer getting traffic on previously highly ranked keyword. If this would have been product data, we would have been out of business for 3 days, since there was nobody on the other side to provide support.
A backup tool must have integrity, availability and reliability. By being unable to restore, 2 of these were broken, and my trust on this app with them. Moving to another solution.
Thank you for your feedback. We're sorry to hear that your experience with Rewind has changed from a previous 5-star review.
Our support team has followed up and restored your blogs.
On the weekend support, we hear you. Our current standard support hours don't include the weekend, but we never want our valued customers to feel left alone. We do our very best to get back to all enquiries as quickly as possible, in the order they are received.
Thank-you Vitor! While new to Rewind, I had a small issue and got locked out of my account for a few days. This happened as my free trial was coming to and end. I do feel the confirmation to continue with my paid subscription was difficult, but help response was great.
Thank you for sharing your feedback. We're thrilled that our support team was able to help you access your account, and we appreciate your feedback on the process for continuing with a paid subscription. We're happy to have you on board!
We thought this app will cost 9 USD a month... now we paid for long time around 40 to 50 USD
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Excellent service client!
Thank you for your feedback! It's great to know that you're happy with Rewind's backups and restores for Shopify.
Great app, and the support received has been second to none. Recommend highly.
We're pleased to hear that you've had a great experience with our Customer Support team. Thank you for sharing this valuable feedback with us.
Annoyed they increased the price more than double without warning. You just have to discover it on your bill.
Thank you for taking the time to share your feedback. We shared our price update communications via email to help keep our customers informed. We hear your feedback, and we continue to strive to be as transparent as possible about pricing and price updates.
I do not recommend this app. It no longer backs up inventory tracking quantities, so when you restore listings in Shopify, all items are returned as untracked inventory.
Rewind informed me that due to Shopify’s API limitations, they’re unable to properly track inventory quantities within listings. This means that if you need to restore products you accidentally deleted, you still have to manually re-enable inventory tracking for each item and physically recount and re-enter all stock quantities.
Given the high price point, the app doesn’t offer nearly enough time savings or functionality to justify the cost.
We appreciate you reaching out and sharing your experience. We strive to be trustworthy and never want our valued customers to feel misled. There are certain things that Rewind cannot yet back up and/or restore, and you can find a list of what's currently supported by Rewind for Shopify here on our Knowledge Base: https://help.rewind.com/hc/en-us/articles/27722238895003-What-does-Rewind-backup-for-Shopify.
