Rewind Backups

Annoyed they increased the price more than double without warning. You just have to discover it on your bill.

Bad app. They more than doubled the price without any warning !!! Shady Shady way of running a business. Was difficult to unsubscribe. Not any guide on their site how to do it. No humans at their chat service. Regrets to have subscribed for more than a year with this company. With the help of Shopify AI I could finally cancel the subscription uninstalling this app.

Easy to integrate & backup. Support was able to get all my businesses under one account quickly. Great communication and the whole processes has been great!

I am so angry and annoyed at this back app.
I had to restore all my collections and when I did I noticed all the manual sort orders were not there any longer for over 1500 products - reason - just as other poor reviews of this app state they said "due to Shopify’s API limitations not sharing this information".

This app KNOWS of the the things which Shopify is not sharing with it as when there is an issue - you are clearly told this when you have an issue restoring. But only then!

There needs to be a much better upfront list of what is not backed up as this app is putting you in a complete false sense of security with its fancy weekly emails which lead you to believe everything is being backed up.

Well.. the reality is you'll only learn of what is not being backed up when you try and restore.

I regret using the app now as the very first time I have needed to use ti - the money invested in having it has not paid off. So I feel it's a waste of time. I could have manually backed up the elements this site is not backing up - if I has been told about them.

Very poor on the part of this site.
In this situation both Shopify and Rewind Backups were equally useless.

Please be aware to quiz this app on what is not being backed up and don't be fooled by all the glossy sales copy from them.

I would strongly caution anyone considering this app. After years of paying for their service, I discovered I had been overcharged more than 50% above the publicly listed plan price for nearly 80 months. The company never informed me of this “silent” price change, and when I raised the issue, they insisted it was correct — despite their own archived website and Shopify App Store listings proving otherwise.

To make matters worse, they recently announced yet another price increase, even though the first one was never communicated transparently. Their explanations shifted, citing plans that simply never existed, which only undermines confidence further.

This kind of billing practice feels dishonest and predatory, especially toward long-time customers who trusted them. After this experience, my trust in this company is completely gone. There are other backup apps available on Shopify that offer the same features at the advertised prices — I’d recommend exploring those instead.

I can't imagine losing any of my data. Accidents happen and if you delete something by mistake, it's gone. Thanks to Rewind I don't have to worry about that.

[Update] - Well it happened :( I had two products open that were very similar and I mistakenly made some of the edits to the wrong one. I went to the Rewind app, found the right version and restored the page. It worked beautifully!

[3–31-26 Update] Another app in my store inadvertently deleted all my smart collections. Was able to restore them with Rewind. And their support staff sent me a PDF of my menus so I could recreate them. The other app support wasn’t much help.

We've been using Rewind for a few years & was convenient to have old listings archived without having them present in the background. While Rewind was probably our favorite app on our list, they slipped when they notified us of a soon-to-be price increase from an affordable $9/mo to $19/mo. This price increase in this economy is not sustainable to the small business that already a ticket holder on the struggle-bus. On the hunt for another service that offers the same support minus the huge price per month.

This app has saved us BIG TIME on at least two occasions. The restore process is delightfully easy. Fantastic app. Can't recommend it enough.

App did not backup and restore Variant data and metafields. The AI Chat and help files inform of API limitations, but other Apps can do it. Look elsewhere and save yourself the pain of data loss.

1. prices got higer, but ok. Everythings getting more expensive
2. i tried to import a csv and tested it first. With a few products. Some of them have variants. After I saw the import failed and the variants are gone, I restored it with rewind. After that, the variants were back, but with wrong inventory.
After asking AI how to backup and restore the inventory amount etc. as well, it says it´s not possible at all.

But on the website it says, this tool does backup the inventory as well.

So, higher prices for less than promised. Now I am not sure if i can rely on other things as well...

lets see what the support can tell here.