리뷰 (618)
상세 검색
-
평점별
Rewind app works very well in the background. Nice to know everything is backed up on a regular basis automatically. Company worked with me on a plan that fits my needs perfectly. Very responsive. Great company. Great service. Brittney is wonderful. Thanks. Steve.
1. prices got higer, but ok. Everythings getting more expensive
2. i tried to import a csv and tested it first. With a few products. Some of them have variants. After I saw the import failed and the variants are gone, I restored it with rewind. After that, the variants were back, but with wrong inventory.
After asking AI how to backup and restore the inventory amount etc. as well, it says it´s not possible at all.
But on the website it says, this tool does backup the inventory as well.
So, higher prices for less than promised. Now I am not sure if i can rely on other things as well...
lets see what the support can tell here.
We're sorry this wasn't the smooth experience you expected. Rewind does back up and restore products, variants, images, and much more, and in most cases, restoring is seamless and only takes a few clicks. You're right that inventory is not backed up. This is a Shopify API limitation.
Every store setup is a little different, which can occasionally affect how restores behave. Our team can work with you to make sure this isn't an issue going forward. Please check your inbox for a note from our support team so we can resolve this with you.
I've been using them for years, but never needed to do a back up until last week. It was a very specific backup that I couldn't do myself, but customer support helped after two or three emails.
Not worth it. We have paid for over 3 years and never needed to use it once. Canceled due to a 533% price increase (from $3 to $19/month), with no noticeable improvement in value. Sudden price hikes like this break trust, especially for a "just-in-case" app. Hope this feedback helps others make an informed decision.
Data disasters happen all the time. We're glad you've never experienced one and we hope you never do. You don't have to use Rewind but we would caution that having a backup—and a way to restore data seamlessly in event of a disaster—is a must.
Rewind is about preparedness and knowing that if you ever have a problem, you have a clear, quick path to get back to business as usual.
There are other better options. Some of our SKUs got corrupted due to an incorrect file upload. The back-up restore feature did not work.When we contacted support, there was no response. When they need to increase your plan and charge more money, they seem to have enough resources for that. This app has proved to be useless to us. Find someone else.
We’re sorry we didn’t meet your expectations. We know how frustrating it is when things don’t go as planned. There are always edge cases and restoring data after complex updates can sometimes require extra context from the team involved. We’ll use the experience to keep improving how we support our customers.
I had an issue involving what I thought were some unauthorized changes to some of the listings on our store. After failing to find a solution that would help me in the app, I contacted the Rewind Backups support team and explained my situation. I wasn't sure exactly when or exactly what had been altered and I needed a complete snapshot of all the listings exported to me in a file from various dates. They informed me that they don't typically offer the service I needed, but understood my situation and would make an exception for me. This was on a SUNDAY! I cannot say enough about how absolutely amazing my experience has been working with this support team. I truly felt like they had my back 100%. They were quick to respond, very clear and concise in their emails, and free of the kind of up-sell nonsense I've become all too accustomed to when dealing with other support teams. Absolutely exceeded all expectations and I couldn't be happier!
I have had Rewind installed since 2020 and I've never had a reason to use it until recently when there was an issue with deleted items in our store. The restore process was so smooth and easy, and the customer support was top-notch — responsive, and patient with all my questions. Stephan, in particular, was outstanding and helped me get set up with another feature of our plan that I had not been using before. Highly recommend this app!
Installed 3 years ago as a way to make sure I sleep at night but never had a need for it, and personally was slightly questioning the monthly cost. Yesterday we had an issue with an app uninstalling badly from our store resulting in us losing some functionality. An initial restore got most things sorted, reached out to the team and within 2 hours a full restore of other parts was done by the team and everything is up and running again.
I've been using Rewind Backups for my online store, and I'm really impressed. It automatically saves all my important stuff like products and designs, which is super reassuring.
The best part is if I mess something up, I can easily put things back to how they were before. It's like a time machine for my store.
Oh, and I have to give a shoutout to Shelby from their support team. She's awesome at explaining things so I understand what's going on.
Highly recommend.
Fortunately we haven't needed it much but the handful of times it was super easy to go back and restore a few products. returned within a few minutes and we were back and running as if nothing had happened.
