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I haven't had to use it in an emergency yet, but so far I am happy with the functionality and the reports that the app generates. I feel secure knowing I have it and when I had a site on another platform there was a time when I needed to restore - things can happen at anytime so it's important to have a back up!
The people behind this app really care about their customers. I had a situation where I was very unhappy and they turned it around and found a solution for our site that was reasonable. The app has some issues in that it back ups your backups and even backs up things after you delete them from your site, but if your not paying for the amount of the data, it doesn't matter and you may be in a situation where you need to restore something you deleted... so we changed our review from 1 star to 4 stars because of the customer service.
GroupSpice,
My name is Maura and I work at Rewind. I think I can help you!
Long story short, you're on an old Rewind plan. We used to charge overages based on total items backed up. We've stopped doing that because we learned from our customers that it was not ideal. Now we only charge overages when a customer exceeds allowed orders. We've also adjusted our order thresholds so that overage charges are rare.
GroupSpice, Please keep an eye on your inbox as I'll be reaching out shortly to connect. I am certain I now have a better-fit Rewind plan to offer you. We can also discuss what Rewind can and cannot back up.
For anyone reading along, I'd like to be clear that the plan GroupSpice has described is no longer offered by Rewind. You will not have the same experience!
Maura
maura@rewind.io
So far, so good! I didn't find the plan I wanted right away, so I contacted support. The rep was very helpful and made my plan available right away with some excellent advice about our growing business and how the plans work. She also gave me a great tip about another of their apps I plan to get!
Happy to hear that our support team was able to help you out - we think we've got the best in the biz! Thanks for reaching out about a specific plan, Shopify doesn't always make it easy for us to present the right plans.
Already saved hours of work when we needed to recover “accidently” deleted products. Very easy for me to “rewind” to a previous backup copy of the products and bring them back from the dead. A brilliant App with first class response/support.
I am using this app to automatically backup my site and so far all seems very good. I highly recommend this app.
Thanks for the kind words + recommendation, Nicholas!
Haven't had to use Rewind software yet so I left out one star until I actually need to restore from a backup. Other than that very pleased so far.
Good to know there is always a backup.
Easy to setup and works in the background. Would love for them to add a backup for Stocky app too that is owned by Shopify.
Great app! This is a lifesaver for us. Thank you!
We started using Rewind a few weeks ago when we learned that our data was not backed up by Shopify. Thankfully, we have not needed the service but, we have the peace of mind that we are secure.