Rewind Backups

We recently required support for a highly complex technical issue. The service we received was exceptional in every regard. The team was immediately available for a call to diagnose the situation, demonstrating a high level of responsiveness and expertise.

Most impressively, they developed a custom solution to address our specific requirements, a gesture that far exceeded our expectations. The implementation was flawless and resolved our issue completely and efficiently.

This level of dedication and technical capability is rare. We are thoroughly impressed and grateful for their outstanding support. A truly five-star experience.

We migrated from Bigcommerce to Shopify. Since we migrated over a large number of order, there we some questions about fees. Stephan helped me get everything sorted out. We used Rewind on our Bigcommerce store and we are thrilled to be able to continue to use Rewind with Shopify. Great support. Very helpful!!

This app has saved us BIG TIME on at least two occasions. The restore process is delightfully easy. Fantastic app. Can't recommend it enough.

I always install this app in my personal projects, and I also have my clients install it. I believe it is essential for any serious business to have an automatic backup of everything, so that they can recover a very recent version of only what is necessary at any given time. Best wishes to the team!

We’ve been using Rewind Backups for about a month, and it’s been a great experience so far. We accidentally uploaded a SKU spreadsheet to the wrong store, but thanks to Rewind we were able to quickly revert and avoid any issues.

Stephan is very helpful. I appreciate what this app does.

I wanted insurance that all my long hours building a replacement Shopify store would not be lost. Rewind just worked in the background with a weekly reassuring backup summary email. Until I trusted some AI liquid coding advice too blindly and needed to restore three different templates. The process was self explanatory, easy to understand without any need for documentation or contact with support.

When it came time to replace my site, things became a bit tangled with my confusion and Shopify's back-end. Everything was finally straightened out but my new store was not able to be backed up via Rewind anymore. After a few very prompt, patient, support emails, it was suggested a zoom call would be the best way forward. It was nice to put a face to Stephan, who had mainly been supporting my issues, and that remote support session put things right; all very friendly and professional. I'm now looking forward to quiet background backups once again, where I get my work done but secure in knowing if something happens I've got a tested recourse.

Thank you everybody at Rewind.

Were very supportive and helpful during our data migration. Very happy with the service and the security of knowing our data is backed up.

A week ago, while connecting Shopify to JTL Wawi using the JTL Connector app, I lost all my product data. I was extremely frustrated. The JTL Connector app overwrote all the product data in Shopify with empty rows. A complete disaster! I honestly don't understand why JTL doesn't have a built-in security mechanism for this. Anyway... Luckily, I had recently activated Rewind Backups. When I used the last backup to restore, I was disappointed to discover that Rewinds doesn't save or restore automated backups of the product meta fields I had spent a long time and painstakingly creating. Oh no! My frustration was even greater. Was all the data really lost? When I contacted Rewinds Support, wondering if there was any way to salvage my many meta fields, I immediately received extremely friendly assistance. A huge THANK YOU to Bianca and Stephan. Within 5 days, all the lost data was restored. Hallelujah! As I subsequently learned, automated restoration of meta fields is currently not possible with Rewind's backup. Rewind requires manual intervention. But they do it brilliantly. So, anyone who loses their data (especially product meta fields) but has a Rewind backup should take a deep breath and contact the support team. Miracles still happen. Dear Rewind team, thank you so much for the amazing help. Absolutely fantastic! Thanks for everything. Best regards.

We had cause to need a recovery but had never used Rewind before. They responded to our request within about an hour.

Fortunately, we resolved the issue internally and didn't need to recover in the end but they (Bianca) followed up on this with a lovely email. This has given us a very good impression of Rewind so far.