리뷰 (1,035)

전체 평점
4.8
평점 수준당 개수
  • 평점의 94%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
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2024년 9월 30일

I had an issue involving what I thought were some unauthorized changes to some of the listings on our store. After failing to find a solution that would help me in the app, I contacted the Rewind Backups support team and explained my situation. I wasn't sure exactly when or exactly what had been altered and I needed a complete snapshot of all the listings exported to me in a file from various dates. They informed me that they don't typically offer the service I needed, but understood my situation and would make an exception for me. This was on a SUNDAY! I cannot say enough about how absolutely amazing my experience has been working with this support team. I truly felt like they had my back 100%. They were quick to respond, very clear and concise in their emails, and free of the kind of up-sell nonsense I've become all too accustomed to when dealing with other support teams. Absolutely exceeded all expectations and I couldn't be happier!

Source 4 Industries
미국
앱 사용 기간 4년 초과
2024년 11월 19일

App does what it says in an easy to understand way. The support, especially Brittney, have been invaluable and respond very quickly when I have had questions.

Savage Industries Shop
미국
앱 사용 기간 6년 초과
2024년 11월 27일

Bianca with customer support was very helpful and patient and walked us through the entire process. We feel more secure knowing all of our data is backed. We had a malicious freelancer delete everything once, and we never want to be left without an option to back it up ever again. We also customize our code occasionally, and sometimes things go wrong, with Rewind we feel at ease.

Thanks!

MedShop Direct
미국
앱 사용 기간 4개월
2024년 9월 21일

I was so grateful to know that this app that I kept paying for but not really knowing what I needed it for was there when I found out why I needed it. Thanks to Brittany, I restored my website before my major mess up and carried on with my day.

Totally Toronto Art Inc.
캐나다
앱 사용 기간 거의 2년
2024년 11월 10일

Reliable service that gives me peace of mind that my data is safe and secure and there for me if I ever need it. Thanks for all the help with setting up my account.

Noble Crunch
미국
앱 사용 기간 7개월
2024년 9월 17일

Great support who actioned my requests quickly. App works well and is a must have for any store.

I Love a Hangar
오스트레일리아
앱 사용 기간 거의 2년
2024년 8월 18일

Since we installed it, Rewind has become one of our most essential apps, and the support we’ve received where and when needed, recently from Brittney on the team, has been exceptional. We’re so happy with rewind, as our go-to backup and staging solution, we’ve taken out an annual subscription and highly recommend it.

DirDirect
영국
앱 사용 기간 2년 초과
2024년 10월 9일

Returned within a few minutes and we were back and running as if nothing had happened.Straightforward integration and great support.

MhimdI Treise
독일
앱 사용 기간 대략 2개월
2024년 11월 2일

While I wish it was easier to download a backup of my site, with a one click download, as I think it should be. I will say this.... I emailed their support and they were very responsive. Brittney Durston was the associates name that took care of me and she was prompt and very helpful. I have my backup downloaded a day later. That's good customer service.

Smart Ass Products
미국
앱 사용 기간 2일
2024년 11월 7일

I emailed their support and they were very responsive. Brittney Durston was the associates name that took care of me and she was prompt and very helpful. I have my backup downloaded a day later.

Sacion Lacosy
크로아티아
앱 사용 기간 20일