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The people behind this app really care about their customers. I had a situation where I was very unhappy and they turned it around and found a solution for our site that was reasonable. The app has some issues in that it back ups your backups and even backs up things after you delete them from your site, but if your not paying for the amount of the data, it doesn't matter and you may be in a situation where you need to restore something you deleted... so we changed our review from 1 star to 4 stars because of the customer service.
GroupSpice,
My name is Maura and I work at Rewind. I think I can help you!
Long story short, you're on an old Rewind plan. We used to charge overages based on total items backed up. We've stopped doing that because we learned from our customers that it was not ideal. Now we only charge overages when a customer exceeds allowed orders. We've also adjusted our order thresholds so that overage charges are rare.
GroupSpice, Please keep an eye on your inbox as I'll be reaching out shortly to connect. I am certain I now have a better-fit Rewind plan to offer you. We can also discuss what Rewind can and cannot back up.
For anyone reading along, I'd like to be clear that the plan GroupSpice has described is no longer offered by Rewind. You will not have the same experience!
Maura
maura@rewind.io
Already saved hours of work when we needed to recover “accidently” deleted products. Very easy for me to “rewind” to a previous backup copy of the products and bring them back from the dead. A brilliant App with first class response/support.
I am using this app to automatically backup my site and so far all seems very good. I highly recommend this app.
Thanks for the kind words + recommendation, Nicholas!
Easy to setup and works in the background. Would love for them to add a backup for Stocky app too that is owned by Shopify.
Highly recommended. Easy to use. 100% peace of mind knowing everything is automatically backed up with the flexibility to restore to previous status if needed.
Great system and really easy reports to follow. Gives the company peace of mind!
Thousands of hours put into my store, I cant afford to lose it. www.bvsydney.com
Great app! This is a lifesaver for us. Thank you!
We started using Rewind a few weeks ago when we learned that our data was not backed up by Shopify. Thankfully, we have not needed the service but, we have the peace of mind that we are secure.
If you have ever been a victim of your site crashed and lost by something that is out of your control, then you know the absolute terror that is created by that. It's like watching your store burn to the ground. Been there! Felt That! This is the app to have so you can sleep at night. A must have, it's like insurance. Protect your income!